American Water Expands Their Reach with Nexus Water Group Purchase Across Eight States

American Water Works Company, the leading regulated water and wastewater utility provider in the United States, has announced a significant expansion through the acquisition of Nexus Water Group systems across eight states. This strategic move enhances American Water’s network and service capabilities, benefiting approximately 47,000 customers who will now receive high-quality water and wastewater services from a trusted operator.

On June 1, 2026, American Water finalized the acquisition of systems previously operated by Nexus Regulated Utilities, LLC, a subsidiary of Nexus Water Group, for a total investment of around $315 million. The new customer connections span Illinois, Indiana, Kentucky, Maryland, New Jersey, Pennsylvania, Tennessee, and Virginia. This acquisition is not just about expanding infrastructure; it represents an essential growth trajectory aligned with American Water’s core principles of delivering safe and reliable water services.

In a statement following the acquisition, President and CEO John Griffith expressed excitement for the transition, emphasizing that integrating these new customers is a testament to American Water’s commitment to service excellence. With the inclusion of around 70 local employees from Nexus Water Group, American Water aims to ensure a smooth transition while leveraging their collective expertise to maintain community trust and service quality.

The acquisition follows a series of regulatory approvals obtained by American Water, whereby various state public utility commissions and governmental bodies reviewed and sanctioned the purchase. With this endorsement, American Water can proceed with operational adjustments to enhance service delivery while prioritizing existing customer satisfaction.

As part of welcoming these new customers, American Water plans to provide detailed information directly to customers via mail about their new services. For immediate support, customers are encouraged to visit a newly developed webpage dedicated to this transition on the company’s official website. This page offers valuable insights into what new customers can expect and resources for managing their accounts.

One of the significant advantages for these new customers is access to American Water's robust online account management portal, MyWater. This portal facilitates customers in managing their accounts efficiently, offering flexibility in payment options, and outlining customer assistance programs aimed at supporting those in need of financial help. These services reflect American Water's ongoing commitment to not only expanding its customer base but also ensuring the provision of valuable services that meet diverse customer needs.

American Water's history as the largest regulated water and wastewater utility company in the United States is marked by its dedication to service quality, safety, and innovation. With over 140 years of experience and operations across 14 states, the company is well-equipped to handle the increased demand and complexity associated with this acquisition. As Griffith noted, the company is devoted to continuing its legacy of providing safe, clean, and affordable water, underscoring its promise to the communities it serves.

In summary, the acquisition of Nexus Water Group’s systems is poised to elevate American Water's service standards and operational capabilities. The investment not only represents growth for the company but also underscores its commitment to fostering community relationships through improved service delivery. As these new systems come online, American Water is excited to extend its operational expertise and dedicated service to more residents, further solidifying its position as a national leader in water utility services.