Clever Pro Partners with Four Major Mortgage Servicers to Enhance Retention Strategies

Clever Pro Expands Its Reach in the Mortgage Industry

Clever Real Estate, a leading player in the real estate sector, has recently taken a significant step towards enhancing its portfolio retention strategies. The company announced its partnerships with four of the top 20 mortgage servicers in the United States through its Clever Pro division. This development comes just a year after the launch of Clever Pro, which aims to maximize opportunities and foster customer loyalty in the mortgage servicing landscape.

For those unfamiliar, Clever Real Estate has consistently ranked high in customer satisfaction, boasting a stellar 99.5% success rate in matching clients with top agents. With over 3,000 five-star reviews on Trustpilot, the company's reputation precedes it. Clever Pro leverages cutting-edge technology along with a vast network of over 24,000 agents to deliver reliable, nationwide service.

The Impact of Clever Pro's Partnerships

Luke Babich, co-founder and CEO of Clever Real Estate, expressed strong optimism about the future of these partnerships. He asserts that mortgage servicers could potentially recapture up to 25% of their business that currently slips through the cracks each year. This reflects the growing recognition of the necessity for modernized and tech-driven solutions in the industry.

Clever Pro is redefining the landscape for mortgage servicers by replacing outdated brokerage platforms. The focus is on creating a tech-forward, consumer-centric experience. With an impressive Net Promoter Score (NPS) of 83.4, Clever Pro is not just about numbers; it's about building meaningful relationships that result in elevated service levels for consumers.

Integrating Technology for Seamless Experiences

Expanding on its recent acquisition of Gravy Technologies, Clever Pro is working towards creating a fully integrated real estate ecosystem. The implementation of gamification technology from Gravy enriches customer interactions, encouraging early engagement while educating potential home buyers on the process. This not only prepares them, but also rewards them for taking steps toward homeownership.

The Clever Closings initiative further complements these offerings by streamlining the closing process. Features such as real-time tracking, enhanced communication, and advanced fraud protection are designed to eliminate friction within transactions, making home-buying as seamless as possible.

Future Growth Plans

As Clever Pro looks to the future, plans are in motion to double its existing partnerships with top mortgage servicers. The intention is to continuously innovate within the Engagement Suite technology, ensuring that servicers can nurture customer relationships right from the lead stage. This proactive approach positions them as trusted sources of information, resources, and support for homeowners.

The convergence of upstream lead engagement and downstream transaction solutions offers a holistic experience that both attracts customers and maintains their loyalty throughout their real estate journey. With its impressive numbers and commitment to quality, Clever Pro is clearly set to transform the mortgage servicing landscape and help servicers redefine what it means to engage with and retain customers effectively.

Conclusion

In a rapidly changing real estate market, Clever Pro is establishing itself as a pioneer in delivering measurable outcomes that resonate with both servicers and consumers. Its partnerships are not merely strategic—they represent a fundamental shift towards a more robust, tech-driven future in mortgage servicing. As they continue to expand and innovate, Clever Real Estate is undoubtedly a name to watch in an industry ripe for disruption.