#Japan #Tokyo #contact center #Altius Link #CCAJ

Altius Link to Present at CCAJ Contact Center Seminar 2026

Altius Link Inc., located in Shibuya, Tokyo, will be participating in the upcoming CCAJ Contact Center Seminar 2026 hosted by the Japan Contact Center Association. The event will be held on February 20, 2026, and aims to redefine the role of human value in contact centers amidst the rapid digitalization of communication.

In today’s world, merely automating processes is no longer sufficient; there is a pressing need for a blend of technology and practical expertise. During the seminar, a theme titled "Future Strategies in the Age of AI" will be explored, featuring successful case studies that have emerged from the frontlines of contact center operations.

Altius Link's session, aptly named "The Future of Contact Centers: Scenarios for Next-Generation Operations through the Fusion of Technology and Practical Skills," will delve into several crucial topics, including:
1. How will the roles of humans and AI shift in contact centers?
2. What are the secrets to effectively utilizing technology to enhance customer satisfaction (CS) and employee satisfaction (ES)?

The session aims to foster a multifaceted discussion regarding the future operations of contact centers. Notably, leaders from the BPO sector will share insights and practical techniques they are implementing to keep pace with the latest industry developments. Attendees can expect specific advice informed by hands-on experiences in the field.

Session Details

• - Theme: The Future of Contact Centers – Scenarios for Next-Generation Operations through the Fusion of Technology and Practical Skills
• - Date: February 20, 2026
• - Time: 16:20 to 17:30

Participants

Speakers:

• - Akihiko Honoka, Altius Link Inc., Professional Planning Headquarters
• - Saki Mori, Transcosmos Inc., General Manager of Digital Customer Communication
• - Tomoshi Habu, Bewith Inc., Business and Service Design Division Manager

Moderator:

• - Kenji Hatomi, Gen-AX Inc., Product Planning Department Manager

CCAJ Contact Center Seminar 2026 Overview

• - Date Schedule:

- Day 1: February 20, 2026, from 13:00 to 17:30
- Day 2: February 26, 2026, from 13:00 to 17:10

• - Location:

- Day 1: Urban Net Kanda Conference, 2F-3F, 3-6-2 Uchikanda, Chiyoda, Tokyo
- Day 2: Essam Kanda Hall No. 2, 3-24-5 Uchikanda, Chiyoda, Tokyo

• - The event will be held in a hybrid format, with both in-person attendance and online viewing available via Zoom. Recordings will be accessible afterward.

Registration Information

• - Registration: Pre-registration is required.
• - Fee:

- On-site 1-day pass:
- CCAJ Members: 6,000 yen
- Non-members: 8,000 yen

• - For details on online participation fees, please refer to the official website: CCAJ Event Page.

About Altius Link Inc.

Established in 1996 and officially launched in September 2023, Altius Link focuses on driving value creation through the integration of people and digital technology. This company offers comprehensive BPO services that support various aspects of corporate activities, including customer engagement and back-office functions. They operate in seven countries predominantly in Asia and North America, and leverage AI and digital integration to enhance operational capabilities and customer experiences.

As a "Total CX² Design Company," Altius Link is committed to improving customer experience (CX) and facilitating corporate transformation, aiming for long-term sustainable growth for clients. Their purpose is to strengthen, beautify, and enrich connections between people, companies, and society.

For more information, visit Altius Link Official Website.