#Japan #Shibuya #Instabase #Rebase #rental space

Instabase Emerges as Leader in Customer Satisfaction

Instabase, a leading rental space matching platform operated by Rebase, has achieved the remarkable feat of being ranked first in the comprehensive satisfaction ratings for rental space search and reservation services. This accolade comes from a recent survey conducted by GMO Research & AI, which collected feedback from 1,461 users who had booked rental spaces within the last three years.

What Makes Instabase Stand Out?

The platform is designed to connect people looking to utilize rental spaces with those offering them. Instabase hosts an impressive catalog of over 46,000 rental spaces across Japan, including meeting rooms, seminar venues, studios, kitchens, and salons, all available for booking in increments as short as 30 minutes. The platform aims not only to facilitate space booking but also to create an environment where users can easily find locations that cater to their needs for various activities.

Instabase enhances the user experience by supporting diverse activities that serve as catalysts for new beginnings. For instance, users can swiftly find a space suited to their needs or even make last-minute reservations, fostering spontaneous engagement and creativity. This commitment to user satisfaction is reflected in the positive feedback from real users, and Rebase expresses deep gratitude for their recognition in the customer satisfaction rankings.

The 2026 GMO Customer Satisfaction Rankings Overview

The GMO Customer Satisfaction Rankings aim to collect detailed feedback regarding satisfaction and user experiences from actual users of various services and products. The ranking evaluates services through multiple perspectives, focusing solely on users with direct experience. This year's survey included individuals aged 18 to 84 and ran from January 22 to February 12, 2026. The study involved 12 different service providers outlining a variety of rental spaces, ensuring a comprehensive comparison based on real experience rather than theoretical assumptions.

Instabase's Future Endeavors

The recognition by GMO is not merely a badge of honor for Instabase but a continuing motivation to bring forth new value in the rental space market. The team behind Instabase is dedicated to supporting more people in their endeavors by providing the right spaces for various activities. This includes facilitating connections among users through their community event service TOIRO, aiming to cultivate a culture of collaboration and creativity.

About Rebase

Founded in April 2014, Rebase's vision is encapsulated in the phrase "Where It Starts," aiming to create an environment where diverse activities and interactions flourish globally. Guided by the mission of "Get Together," they strive to cultivate community formations and connections through collaborative endeavors.

Instabase, as part of Rebase's suite of offerings, significantly contributes to this vision, serving a wide demographic with annual visits exceeding 31 million. With a user experience focused on easy access and versatile space options, Instabase stands out in the competitive landscape of rental space services while continually striving for improvement and user satisfaction.

For more information, visit the official Instabase website and check out their business solutions tailored for corporate clients at instabase for Business.