#AI #Financial Services #Georgetown #Guyana #Newgen Software

Newgen's Executive Roundtable in Guyana

On March 11, 2026, Newgen Software hosted a pivotal executive roundtable in Georgetown, Guyana, under the theme "The AI Decision Layer to Accelerate Speed and Trust." This exclusive event, held at the Marriott, gathered influential leaders from the banking and insurance sectors of Guyana, along with CXO-level executives for an in-depth discussion about the transformative role of AI in decision intelligence within the fast-evolving financial services landscape.

The mounting consumer expectations and complex regulatory frameworks compel Guyanese financial institutions to strive for immediate onboarding, swift credit decisions, seamless policy servicing, and transparent processes that are ready for regulatory scrutiny. Key discussions revolved around creating a unified decision layer that integrates content, communication, and data intelligence to enhance precision, transparency, and efficacy in the decision-making process.

Participants explored the region's unique challenges, including the need for faster credit responses, superior portfolio visibility, reduced risk leakage, and increased customer trust. Echoing the government's strategic vision for a "Digital Guyana," the forum underscored the pressing necessity for commercial banks to broaden financial inclusion through online account openings, digital loan creation, and seamless electronic payment systems. The recent foundational completion of the National Payment System (NPS) was hailed as a major milestone in advancing the nation’s digital financial ecosystem, fostering a wider adoption of digital payment solutions and fintech innovations.

Speakers at the event emphasized the responsibility of financial leaders to establish secure, future-ready digital frameworks that will keep their organizations relevant, competitive, and resilient as Guyana progresses toward a modern inclusive economy. Randir Ramkissoon and Shawn Gurcharran from Guyana Bank for Trade and Industry (GBTI) provided frontline insights on the digital transformation challenges and opportunities within the banking sector.

Manish Kumar Dugar, Strategic Accounts Director at Newgen, highlighted the significance of the event stating, "AI-based decision intelligence is not merely an aspiration; it’s a strategic imperative. Today's financial leaders are navigating rising customer expectations and complex regulatory landscapes; during this roundtable, we collaboratively examined how smarter decision-making can drive speed, control, and trust simultaneously."

Newgen reaffirmed its commitment to supporting Guyana’s financial ecosystem through ongoing engagement, capacity building, and future-focused leadership forums aimed at accelerating AI-driven transformation across the region. The session culminated in a networking lunch where attendees had the opportunity to foster deeper collaboration and exchange valuable insights about the sector.

About Newgen Software

Newgen Software is a leading provider of an AI-driven unified digital transformation platform with native process automation, content services, customer engagement, and AI/ML capabilities. Globally, successful enterprises rely on Newgen's industry-recognized low-code application platform to build and deploy complex, content-centric, customer-engaging business applications in the cloud. From onboarding to service requests, loans, underwriting, and additional use cases across diverse industries, Newgen enables organizations to unlock with simplicity, speed, and agility.

For more information, please visit www.newgensoft.com.