#Japan #Okayama #Okayama University #Employee Safety #Harassment Policy

Okayama University Takes a Stand Against Customer Harassment

In a significant move toward safeguarding its staff, Okayama University (located in Kurashiki City, Okayama Prefecture) has recently unveiled its "Basic Policy on Customer Harassment." This policy will come into effect on October 2026, prompted by amendments to the Comprehensive Employment Strategy Act meant to enhance worker safety and well-being. As recognized societal issues such as customer harassment continue to rise, the university stands firm in addressing this matter head-on.

The newly established policy emphasizes the university's commitment to providing a safe and secure environment for all faculty and staff, which is essential for fostering effective education and research. It recognizes customer harassment not only as a workplace challenge but as a broader social issue that cannot be overlooked.

Open Dialogue and Constructive Feedback

Okayama University values feedback and constructive criticism from the public. To ensure that all voices are heard, it is committed to addressing concerns sincerely and thoughtfully. A portion of this engagement may involve recording interactions to promote transparency and accountability. However, the institution clarifies that any form of communication containing aggressive language or expressions deemed excessive will not receive a response.

Additionally, in cases where harassment is identified, the university reserves the right to decline further engagement with the offending party. For exceptionally malicious cases, collaboration with legal authorities such as lawyers or police may be sought for appropriate measures.

Preventive Actions and Improvements

To prevent recurrence of similar incidents, Okayama University will not only reactively address harassment cases but will also conduct thorough investigations to identify root causes. The institution is determined to find solutions to avert the repetition of these issues, reinforcing its proactive approach to staff welfare.

Future Commitment to a Safe Environment

Looking ahead, Okayama University reiterates its dedication to cultivating a healthy and psychologically safe work environment for its personnel. Support and cooperation from all stakeholders are essential in achieving this ongoing vision.

The full text of the Basic Policy on Customer Harassment can be accessed here.

For more information on the university's long-term goals, visit the following links:

• - Okayama University Vision 3.0
• - Research University Declaration
• - Regional Core and Unique Research University Promotion Project (J-PEAKS).

The announcement regarding this policy was made public by Okayama University on April 23, 2026.

Contact Information

For inquiries regarding compliance matters, please contact the Compliance Promotion Office at Okayama University, located at Tsushima Campus, 1-1-1 Tsushimanaka, Kita-ku, Okayama City, 700-8530. Tel: 086-251-7146. Further inquiries related to partnerships, research development, or startup initiatives can also be directed to respective departments through provided links.

• - Okayama University Hospital New Medical Research and Development Center
• - Okayama University Hospital Research Promotion Department
• - Research and Innovation Collaboration Office

Okayama University continues to support the United Nations' Sustainable Development Goals (SDGs) and has received a special award at the first Japan SDGs Award. As a core research university, it remains committed to educational and societal betterment.