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Integrum Launches Service Initiative

Integrum AB, a prominent face in medical technology, is proud to announce the launch of a new service initiative designed specifically to enhance warranty and support for its innovative Axor™ II devices in the United States. This strategic move is aimed at fortifying Integrum's growth in the U.S. market while ensuring an elevated experience for its customers and the clinicians who use its life-changing technology.

Focus on Speed and Efficiency

The core objective of this new program is to significantly reduce service turnaround times. Integrum recognizes the urgency shared by both clinicians and amputees in accessing quality care and device reliability. Therefore, the initiative promises a streamlined customer experience, enabling users to receive prompt service and support. By addressing these essential elements, Integrum seeks to not only improve the functionality of its devices but also to enhance the overall satisfaction of users.

As Scott Flora, the CEO of Integrum, articulates, “This initiative is a key milestone in strengthening our U.S. presence, improving customer satisfaction, and helping providers maximize the value of our solutions.” The emphasis on customer satisfaction reflects Integrum's commitment to providing top-tier support, a crucial factor in maintaining trust and reliability in the medical technology field.

Supporting Clinicians and Amputees

The improved service initiative is pivotal at a time when the demand for efficient healthcare solutions is on the rise, particularly among amputees reliant on advanced medical devices. Integrum's commitment goes beyond merely selling products; it prioritizes empowering amputees by ensuring that they receive comprehensive support throughout their journey.

Integrum's Axor™ II devices, notable for their contribution to the quality of life and mobility of users, will benefit from this enhanced service program. Ensuring these devices operate at optimal efficiency is crucial for those who rely on them daily. Through this initiative, Integrum covers the service aspect more thoroughly, assuring users that they are not alone in navigating their healthcare needs.

Commitment to Continuous Improvement

As Integrum accelerates its expansion into the U.S. market, this service initiative demonstrates a proactive approach to meeting the needs of both users and healthcare professionals. Continuous improvement is a foundational principle for Integrum, reflected in their ongoing efforts to adapt and enhance their support systems.

The essence of this initiative aligns with Integrum's overall mission: to deliver life-changing technology while empowering users and caregivers. By taking these significant steps in service enhancement, Integrum is not only looking towards growth in sales but also striving for a legacy of care, support, and innovation in the medical technology sector.

The leadership at Integrum remains dedicated to nurturing relationships with its customers and further optimizing the support frameworks available to them. This initiative marks just the beginning of a new chapter in Integrum's commitment to the U.S. market and the many individuals it aims to serve.

For additional information regarding this initiative, interested parties can reach out to Jörgen Svanström, CFO, via phone at +46 (0) 70 734 96 60 or through email at [email protected].

Integrum is also supported by Carnegie Investment Bank AB (publ), which serves as its certified adviser, ensuring proper adherence to funding and growth standards in the evolving medical technology landscape.

In closing, Integrum's launch of this service initiative signifies a robust strategy designed to not only advance market presence but also to affirm its dedication to improving lives through technology and exceptional support.