Pal System Achieves Top Ranking at the 2026 Oricon Customer Satisfaction Awards

On March 12, 2026, Pal System Cooperative Union, based in Shinjuku, Tokyo, proudly received the prestigious overall first place award in the "Food Delivery Tokai" category at the Oricon Customer Satisfaction Awards. The event, hosted by Oricon Inc., recognized various industries and their commitment to customer satisfaction, showcasing the importance of service excellence in today's competitive market.

During the awards ceremony, Pal System's Chairman, Atsuyuki Shibusawa, accepted the trophy, expressing the collective pride of the organization. He stated, "We consider this award a great honor for all our staff. The high customer satisfaction rating reflects our commitment to serving our users well. We aim to continue evolving into a more helpful food delivery service that caters to the needs of our customers."

This recognition is rooted in a survey conducted among consumers who have utilized food delivery services, emphasizing Pal System's strengths in convenience, product variety, and pricing. Notably, it also excelled in the senior household category, further demonstrating its accessibility and appeal across different demographics.

The Oricon ranking was based on comprehensive feedback collected from a total of 2,812 respondents across four prefectures in Tokai—Shizuoka, Gifu, Aichi, and Mie. The survey evaluated nine criteria, including ease of joining the service and the quality of information provided to customers. This data showcases how Pal System continuously strives to meet and exceed expectations.

In addition to its award-winning products, Pal System is committed to enhancing customer experience through upgrades to its mobile app and website. The organization focuses on creating original products based on unique standards and aims to assist households with various challenges through convenient and flexible delivery options.

Pal System Cooperative Union, headquartered at 2-2-6 Okubo, Shinjuku, boasts impressive statistics with sales reaching 260.42 billion yen and a membership base of approximately 1.762 million as of March 2025. The organization operates alongside numerous member cooperatives in the Kanto region, including Tokyo, Kanagawa, Chiba, Saitama, and more, continuing to expand its efforts in meeting customer demands.

As Pal System looks to the future, it remains dedicated to fostering a strong relationship with its customers by providing valuable products and services that enhance their daily lives. By listening to user feedback and adapting to their needs, Pal System aims to solidify its position as a leader in the food delivery industry.

For more information, you can visit Pal System's official website: Pal System

By prioritizing customer satisfaction, Pal System not only strengthens its brand presence but also sets a benchmark for service quality within the food delivery sector. With a vision for continual improvement and user-friendly solutions, they are indeed paving the way for a more accommodating and reliable service experience in the years to come.