Tata Communications Transformation Services Named 2025 Global Telecom Managed Services Company of the Year
Tata Communications Transformation Services (TCTS) has reached a significant milestone by being awarded the 2025 Global Telecom Managed Services Company of the Year Award, presented by Frost & Sullivan. This coveted recognition emphasizes TCTS's strong emphasis on innovation, customer-centric strategies, and its ability to adapt and thrive in an ever-evolving telecom landscape.
A Testament to Innovation
Frost & Sullivan's rigorous evaluation process, which scrutinizes companies on the basis of visionary innovation and customer impact, placed TCTS in a leading position. The firm showcased its exceptional capability to harmonize strategic initiatives with the rapidly changing needs of the telecom sector. By executing these strategies with remarkable efficiency, TCTS has established itself as a key player in network transformation.
One key contributor to TCTS's success is its AI-powered automation framework. As noted by Rahul Agarwal, Associate Director - ICT at Frost & Sullivan, TCTS has pioneered an end-to-end automation architecture that has revamped how telecom networks are designed, integrated, and orchestrated. They’ve developed their unique Neo Automata™ suite, which facilitates predictive incident resolution by enabling seamless integration across diverse environments, all from a single interface.
Focus on Customer Co-Creation
TCTS operates with a future-oriented growth strategy that prioritizes customer collaboration, automation, and workforce enhancement. Their investment in proprietary technologies, especially the cloud-based Multi-Domain Service Orchestrator, has positioned them to provide intelligent services across various technology landscapes. By streamlining service processes and reducing turnaround times, TCTS addresses critical client needs effectively.
Recognizing innovation as a core element of their operations, TCTS has developed automation factories that span network operations, enterprise integration, and various deployment models. This comprehensive approach ensures that AI and machine learning are intricately woven into each aspect of service delivery, significantly enhancing service quality and response times.
Commitment to Excellence
Agnel Navin, CEO of TCTS, attributes the company’s success to the dedication of his team, emphasizing that true transformation is only impactful when it delivers tangible results. The company’s commitment to a positive customer experience further solidifies its leadership in the telecommunications industry. By investing in advanced training for employees and setting up telecom labs, TCTS equips its workforce with skills in emerging technologies like 5G, SD-WAN, AI, and network virtualization. This continuous investment has led to high customer satisfaction ratings and trust amongst their clients.
Setting Industry Standards
Frost & Sullivan praises TCTS for not just participating but actively setting benchmarks in strategic execution and customer engagement. Their automation-first mindset, innovative pipeline, and focus on people are materially redefining telecommunications' future.
Each year, Frost & Sullivan honors the best in the telecommunications sector, witnessing and recognizing companies that have shown notable improvements in market presence and customer engagement. TCTS's steadfast commitment to innovation, combined with sustainable practices, represents a model for excellence in the industry.
About Frost & Sullivan
For over six decades, Frost & Sullivan has served as a beacon for investors and corporate leaders, providing insights into market dynamics, disruptive technologies, and opportunities for growth. Their expertise continues to guide businesses through complex economic landscapes.
About Tata Communications Transformation Services
TCTS, a fully owned subsidiary of Tata Communications, is a leading global player in providing network transformation solutions. The company empowers communication service providers to navigate the multifaceted technology landscape through its broad range of services that include core connectivity, telco cloud, and advanced network security solutions. For more information, visit
Tata Communications.