#Switzerland #agentic AI #Hashgraph Group #Hedera #Schwyz

The Hashgraph Group Introduces HashCare: The World’s First DLT Helpdesk

In a groundbreaking advancement for the blockchain industry, The Hashgraph Group (THG), a Swiss-based company specializing in Web3 technology, has unveiled HashCare, the first customer-centric Distributed Ledger Technology (DLT) helpdesk tailored specifically for the Hedera ecosystem. Announced on November 18, 2025, this innovative service aims to streamline technical support for enterprises developing decentralized applications.

As businesses venture into the complexities of blockchain technology, they often face various challenges, including technical roadblocks, integration issues, and even bugs in their smart contracts. These hurdles not only disrupt operations but can also damage reputations due to downtime, resulting in lost revenue and frustrated users. HashCare offers a comprehensive solution by providing multi-tiered technical assistance specifically designed to support applications built on Hedera.

Housed within THG’s newly established Global Capability Centre (GCC), HashCare utilizes a team of qualified Hedera-Certified engineers and incorporates Agentic AI for smart ticket management, allowing for reduced resolution times, automated triaging, and intelligent decision-making processes in real time. This unique combination of human expertise and AI efficiency sets HashCare apart as an industry-first offering.

One of the standout features of HashCare is its ITIL-compliant framework, which governs its managed services. This ensures that business continuity is maintained through effective resolution of troubleshooting tickets, ranging from simple issues to critical incidents. With features like proactive monitoring and guaranteed service level agreements (SLAs), clients can have their technical issues addressed swiftly and efficiently. Clients also have the flexibility to choose their preferred SLA coverage, whether they need support during standard business hours or around the clock across multiple time zones.

Stefan Deiss, Co-Founder and CEO of THG, emphasized the importance of HashCare in enhancing the interaction between businesses and the Hedera network, stating, "We are institutionalizing how businesses and developers interact with Hedera by providing a comprehensive suite of support services ranging from low-touch technical assistance to dedicated high-touch tech support."

The integration of Agentic AI further improves HashCare’s functionality, offering faster response times and higher first-contact resolution rates. IT departments benefit from reduced workloads as many basic queries can now be resolved without human intervention. Automated ticket summaries and SLA reports are generated seamlessly, enhancing overall operational efficiency.

HashCare allows enterprises to channel their focus back towards innovation and business growth, reliving them of the burden associated with technical issues that can often sidetrack project timelines. Unlike other blockchain protocols that leave technical resolutions to community-based efforts, THG provides a professional, customer-centric helpdesk service that adheres to industry best practices.

As explained by Steve Hartel, HashCare Service Director, “When you’re building critical applications on technology designed for stability and transparency, things can inevitably go awry. HashCare serves as a trusted technology partner, equipped to address these urgent needs efficiently and effectively."

In conclusion, HashCare is positioned as a crucial support system for enterprises navigating the intricate world of DLT and blockchain applications. With its multi-tiered support structure and advanced AI integration, HashCare delivers not just a service, but a commitment to excellence in technical support for the Hedera ecosystem. The Hashgraph Group continues to push the boundaries of what is possible in the Web3 landscape, aiming to empower businesses through cutting-edge solutions that minimize barriers and unlock new growth potential. For further information about The Hashgraph Group and HashCare, visit www.hashgraph-group.com.