#Japan #Tokyo #Customer Harassment #BIZTEL #BIZTEL shouin

New Training Videos to Manage Customer Harassment

In an industry where effective communication is vital, BIZTEL shouin has recently expanded its e-learning offerings aimed specifically at call centers by introducing crucial training videos focused on customer harassment, or "kasu hara." With these resources, employees can gain the skills necessary to handle various forms of difficult interactions that they may face.

For over eight consecutive years, BIZTEL has secured its position as the leading cloud-based CTI/call center system in Japan, demonstrating a strong commitment to quality service and employee training. The company, Link Co., Ltd., headquartered in Minato, Tokyo, has long recognized the growing need for effective training tools in a challenging workforce environment.

Features of BIZTEL shouin

The BIZTEL shouin platform offers a comprehensive suite of over 150 training videos tailored to various aspects of call center operations. These include basic courses on complaint handling and the appropriate use of formal language, as well as advanced management skills for supervisors and managers. Each video is approximately five minutes long, allowing operators to learn during brief intervals between calls.

Moreover, BIZTEL shouin includes a voice review feature that enables efficient assessment and feedback on operators' call quality based on recorded conversations. It also hosts a simple testing function for in-house examinations, making it a powerful tool for streamlining the educational duties unique to call center staff.

New Training Videos on Customer Harassment

The recent addition to the training library emphasizes practical techniques for managing customer harassment (kasu hara), addressing both mental readiness and effective interaction strategies. The videos cover various types of customer harassment, including verbal abuse and unreasonable demands, discussing appropriate responses tailored to each type.

The training aims to equip call center staff with coping strategies to reduce the emotional and physical toll that such interactions can create, highlighting self-care techniques that anyone can integrate into their daily routines. Awareness of stress management through exercise and better dietary habits is also a key topic, as it plays a significant role in boosting resilience against workplace stressors.

Importance of Managing Customer Harassment

The increasing attention on customer harassment in society today has made it a pressing issue within call centers. This phenomenon can impose considerable stress on employees, often leading to high turnover rates. Hence, businesses must implement effective strategies to address and mitigate these issues.

BIZTEL shouin offers valuable resources aimed not only at operators but also at supervisors and managers who play a critical role in fostering a supportive work culture. The training emphasizes the importance of a well-rounded approach to defending against harassment while simultaneously ensuring staff mental well-being.

Content Overview of the Training Video

Basics and practical techniques to prevent escalation into harassment during telephone interactions.
Five critical steps to follow during complaint management situations.
Characteristics and countermeasures for seven different types of harassment, such as verbal abuse and relentless questioning.
Addressing harassment that arises from company mistakes and crafting effective communication strategies.
Implementing immediate self-care routines to maintain mental stability amidst challenges.
Exploring evidence-based lifestyle changes, including physical exercises and diet improvements, to enhance stress resilience.

Expert Guidance by Industry Leaders

The training content is supervised by Koichi Ikeda, a renowned consultant who has aided over 300 call centers in establishing effective operations and improving performance. His extensive experience ensures that the training is not just theoretical but practical and applicable in real-world scenarios, accessible through computers and smartphones at any time.

These training videos are part of BIZTEL shouin's standard service and can be accessed by any company currently utilizing the paid version of this system. For more information on the training and how to enroll, visit BIZTEL shouin's website.

Ongoing Developments

In addition to the newly released harassment management training, BIZTEL shouin plans to expand its offerings to include resources for organizational strategies and rule-setting aimed at combating harassment at a systemic level. This commitment to enhancing training and education options reflects BIZTEL's long-standing dedication to addressing the challenges present in call center operations.

BIZTEL has been a leader in the industry since it began offering cloud telephony services in 2006, with over 2,000 businesses utilizing its systems. Acknowledged as a top service provider in the market by various research institutions, BIZTEL continues to innovate in customer relationship management and employee training.

For more details about BIZTEL’s services, visit BIZTEL’s official site. Also, explore Link Co., Ltd.'s additional services that include robust cloud hosting solutions and dedicated resources for various industries, available on their corporate website.