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Strengthening Synergy: VideoTouch and TMJ Join Forces

In a noteworthy development, VideoTouch, a prominent AI education platform based in Shibuya, Tokyo, has announced its strengthened partnership with TMJ, a key player in contact center solutions under the Secom Group umbrella. This collaboration revolves around a newly signed sales agreement that aims to enhance the synergy between the two companies, further promoting innovative solutions for operator training in contact centers.

Background and Purpose

This partnership, initiated in April 2025, allowed VideoTouch to begin providing its on-demand learning service, specifically designed for contact centers under the brand name 'VideoTouch'. The recently signed agreement aims to expand the existing collaborative framework between VideoTouch and TMJ, creating a structure that allows for more flexible and rapid integration of VideoTouch's services into TMJ's contact center solutions. Through TMJ's extensive customer base, both companies seek to drive the digitization and systematization of operator education within contact centers.

About VideoTouch

VideoTouch provides a comprehensive on-demand learning service that encompasses various training aspects, including video recording, editing, distribution, retention testing, and analytical evaluations. The platform leverages AI technology to facilitate the creation of training content, conduct retention tests, and analyze viewer performance. One of its significant advantages is the analytics function, which offers insights into participants' understanding and progress. This not only reduces the time required for training but also ensures that educational quality remains consistent across the board.

For more details about VideoTouch, visit their official website or explore their case study interviews that showcase their impact in various organizations.

Insights into TMJ

TMJ, officially known as TMJ Corporation, is headquartered at 7-20-1 Nishi-Shinjuku, Shinjuku, Tokyo. Established in April 1992, TMJ is a frontrunner in providing comprehensive solutions within the contact center sector. Under the leadership of President Hideki Maruyama, TMJ focuses on creating seamless and effective communication solutions for its clients, enhancing user experiences across various industries. For further information, visit TMJ's official site.

The Future of Partnered Education

The combined strengths of VideoTouch's AI-driven educational framework and TMJ's extensive industry experience promise great advancements in training methodologies for contact center operators. As organizations increasingly pivot towards remote and hybrid working models, the need for effective, scalable training solutions has never been greater. VideoTouch aims to meet these demands head-on by providing tailored solutions that adapt to clients' unique needs, ensuring every operator receives high-quality training that enhances their proficiencies.

Contact Information

For inquiries regarding this partnership or to learn more about VideoTouch's offerings, please connect with:
Contact Person: Takahashi, PR Representative
Email: [email protected]

As we advance into a more digital era, the collaboration between VideoTouch and TMJ signifies a promising step towards transforming operator education in the contact center industry, setting new standards for learning and training efficiency. This partnership represents not just a business agreement but a shared vision to enhance the future of customer service through superior education and training.