#United States #healthcare #Nashville #RevSpring #True QA™

RevSpring Introduces True QA™ for Enhanced Patient Registration Data Accuracy

In an innovative leap for healthcare solutions, RevSpring, a well-known provider of healthcare engagement and payment systems, has unveiled True QA™, an advanced quality assurance tool. This remarkable addition aims to fundamentally enhance the accuracy of patient registration data from the very outset of the process.

True QA™ is seamlessly integrated into RevSpring's True Access™ platform, designed to refine the patient registration workflow. This integration empowers healthcare staff to rectify errors instantly, leading to significant cost savings for medical providers while simultaneously enhancing the patient experience by reducing common frustrations such as billing discrepancies.

According to estimates from the American Medical Association, medical billing mistakes result in a staggering $17 billion in losses nationwide each year. In a compelling demonstration of its efficacy, True QA™ managed to identify errors during nearly 600 unique patient visits for a single customer in less than a month. By preventing claim rejections and denials, the tool spared the organization thousands of dollars in reworking claims.

Howard Bright, the Chief Technology Officer of RevSpring, emphasizes the impact of True QA™ on patient engagement, reflecting, "RevSpring has decades of experience in creating patient engagement pathways that yield increased satisfaction and positive financial results for our customers. True QA™ doesn't just save organizations from costly claim rework and denials; it also ensures insurance information is accurate from the very beginning, facilitating clearer communication of patients' financial responsibilities. This feature makes True QA™ a game changer for the preservice process and the healthcare sector as a whole."

The True QA™ system includes a rich database of preset edits for vital registration data points that directly affect claim approvals, billing accuracy, and overall patient communication. Organizations have the flexibility to customize the tool with their unique edits to best suit their specific needs. Additionally, it provides detailed user-level reporting, including dashboards with claim submission dates, ensuring timely corrections before claims are sent out.

The solution modernizes the registration process for healthcare providers by flagging errors right at the scheduling phase, allowing for corrections well ahead of the patient’s visit. Patients gain relief from the burdens of errors that can slow down their access to care or lead to unnecessary financial anxieties. This proactive approach fosters trust, patient satisfaction, and loyalty while simultaneously alleviating administrative burdens and reducing stress accumulated in accounts receivable.

By enhancing the True Access solution with True QA™, RevSpring empowers patient access teams to minimize claim denials and maximize reimbursements through prompt, effective resolution of patient accounts right at the crucial point of service. The preservice patient engagement practices, often marred by disconnection and inefficiencies, are given a new lease on life with True QA™, which introduces a streamlined and accurate method of managing patient interactions.

Outdated, manual paper processes often weigh heavily on medical staff already facing personnel shortages. The adoption of the True Access platform not only curtails the time spent cohorting claims but also efficiently maintains brand new claims being submitted correctly on the first attempt. Mixing precise, enhanced estimations with an easy-to-use payment platform allows patients to prepare and fulfill their financial responsibilities while enjoying an engaging, transparent payment experience aligned with staff-friendly tools.

RevSpring intends to showcase the capabilities of True QA™ at HIMSS 2025, booth 4435, where stakeholders and interested parties can learn more about the future of patient registration processes in healthcare.

About RevSpring

RevSpring is established as a leading force in healthcare engagement and payment solutions, dedicated to fostering patient participation in their healthcare journeys. Developments such as Engage IQ™, the industry’s only connected patient engagement suite, enable the management of patient interactions from pre-care to payment efficiently. By placing patient understanding at the core of a unified experience, RevSpring allows healthcare providers to optimize from the aspects of patient satisfaction, data accuracy, staff efficiency, and overall financial outcomes. The company's OmniChannel communications and payment products are underpinned by advanced intelligence, analytics, contextual messaging, and best practices in user experience. RevSpring’s superior solutions earned accolades as Best in KLAS® in Patient Financial Engagement for 2025 and recognition for Most New Capabilities in Patient Engagement by KLAS in 2023. For more information, visit revspringinc.com/healthcare. Follow RevSpring on LinkedIn and social media platforms.