OneBox Strengthens Leadership with New Executive Appointment of Daisuke Kato

OneBox Welcomes Daisuke Kato as New Director

OneBox Inc., based in Shibuya, Tokyo, and known for its customer success (CS) focused talent matching service called SuccessBox, has officially announced the appointment of Daisuke Kato as a director effective June 16, 2025. This strategic move is part of OneBox's efforts to strengthen its management structure and business strategy, aligning with the company's mission to be the most prominent entity in manifesting customer success.

Accelerating Growth Through Expertise in Customer Success

Daisuke Kato brings to OneBox a wealth of experience in the sales and customer success fields. He has an impressive track record of supporting startup growth, organizational development, fundraising, and even preparing companies for IPOs. With a deep understanding of both management and on-the-ground operations, Kato’s skills will focus on advancing OneBox’s core business, SuccessBox, while enhancing the sales and customer success teams.

Daisuke Kato’s Background

Born on December 13, 1981, in Aichi Prefecture, Kato has a diverse career path. He began in the beauty and apparel industries before entering the sales domain at Kōtsū Co., Ltd. During his tenure, he also held leadership positions in group companies. Kato’s experience includes establishing and scaling sales organizations for multiple startups.

In 2018, he joined Adish, a company specializing in customer success, where he played a pivotal role in its initial public offering (IPO). After serving as the executive officer in charge of the sales division, he led the customer relations department.

In 2023, Kato joined FUNDINNO as the chief revenue officer (CRO), overseeing all departments that directly influence sales, encompassing sales, marketing, and customer success. In 2024, he took a pivotal role as COO at Paronym Co, Ltd., establishing a strong foundation that would lead him to OneBox.

Vision for Customer Success

Kato emphasized that customer success has become indispensable for organizations today. His commitment to fostering meaningful connections between customers and their success is at the forefront of his vision. He aims to ensure that interactions are not mere transactions but collaborative journeys toward mutual success.

Comments from Leadership

Naoki Ito, the representative director of OneBox, expressed his excitement about welcoming Kato as a new colleague. He feels a deep sense of responsibility and is thrilled about the possibilities that Kato’s expertise brings to OneBox's future.

Strengthening Management Team

With the new addition of Daisuke Kato, OneBox's leadership team now consists of Naoki Ito as the representative director, along with board members Takashi Kamada and Kato himself. The newly formed executive team will work together to drive further business growth of SuccessBox and elevate the company’s value in the market.

About SuccessBox

SuccessBox, OneBox's flagship service, is focused on customer success talent matching. It provides support in optimizing business processes through specialized consultants, focusing on the assignment and management of customer-facing personnel. Key services include enhancing customer value, leveraging past customer relationships, conducting satisfaction surveys, and building robust training and operational frameworks in customer success.

For more information about SuccessBox, you can visit SuccessBox Service Site.

About OneBox

Founded in August 2015, OneBox continues to advance its mission of embodying customer success. Since launching SuccessBox in January 2025, the company has been dedicated to offering strategies and support that address various corporate challenges while facilitating sustainable growth. With ambitions of going public, OneBox strives to position itself as a leader within the customer success industry.