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Enlyte's 2026 Heart of Case Management Awards: Celebrating Excellence

Enlyte has proudly announced the winners of its annual Heart of Case Management Awards, honoring a record nine case managers for their remarkable contributions to supporting injured employees. The event aligns with National Case Management Week, taking place from October 11 to 17, and this year introduces a new category focused on behavioral health. This move highlights the growing importance of mental health services in the recovery process and the journey back to work.

The awards, now in their 11th year, recognize Enlyte's case managers who have demonstrated exceptional qualities such as judgment, communication, and adaptability, profoundly impacting the lives of injured workers. Each winner was nominated either by colleagues within Enlyte or by clients, with varied categories that include catastrophic, field, disability, telephonic case management, and the new behavioral health division.

Acknowledging the Whole Person

Helen Froehlich, Enlyte's Senior Vice President of Utilization Management, remarked, “A diagnosis tells only part of a person's story.” She emphasized the significance of understanding an individual’s circumstances both at home and during their recovery. The award recipients exemplify how a comprehensive approach can empower individuals to regain their confidence and independence.

Showcasing Award Winners

The award-winning cases span various categories, reflecting the diverse challenges faced by employees and the innovative solutions crafted by Enlyte case managers.

• - Catastrophic Case Management: Sumer Khachab, RN, assisted a 33-year-old employee who suffered life-threatening injuries from a steel beam accident. Recognizing critical health developments during recovery, her advocacy led to life-saving treatment interventions.

• - Field Case Management: Jennifer Theriot guided two industrial workers who sustained severe injuries after a machinery accident. Her diligent efforts facilitated their recovery and reintegration into the workforce, demonstrating a commitment to their well-being.

• - Telephonic Case Management: Lauri Tinelle, MSN, RN identified gaps in a patient's treatment for an upper extremity injury, ultimately aiding the employee in receiving the correct diagnosis and care, showcasing the critical role communication plays in case management.

• - Disability Case Management: Jennifer Fieberg, MA, CRC, CEAS, worked with an engineer battling mental health issues to secure employment after years away from the workforce. Her support helped him achieve independence and sustainable employment.

• - Behavioral Health Case Management: Corrine Carter, MSN-Ed, RN, supported an employee recovering from the trauma of an armed robbery. Her focus on mental health services proved pivotal in enabling the employee to regain control over her life and return to work.

Customer Division Contributions

Like the Colleague Division, the Customer Division also produced outstanding case managers:

• - Field Case Management: Gerd Thomas, RN, BS, CCM, took initiative when a patient’s recovery plateaued, uncovering a serious knee infection through proactive follow-up and collaboration with medical professionals.

• - Telephonic Case Management: Sarah Black, RN, BSN, CCM, built strong relationships with employees at Continental Tires, showcasing the importance of trust and communication throughout recovery.

• - Mary Perez, RN and Belinda Land-Davis, RN, CCM, WCCM, highlighted their commitment to ensuring that injured employees receive necessary support while coordinating effectively with medical teams and families.

About Enlyte

Enlyte stands as a leader in the property and casualty insurance industry, providing innovative claims technology and exceptional support through a wide range of services, including case management and disability management. Serving over 2,000 entities and a majority of Fortune 500 companies, Enlyte is dedicated to improving outcomes for claims related to auto, workers' compensation, and disability.

For more information on this year’s award winners and their inspiring cases, you can view the videos that showcase their dedication and achievements.