#Zoomlion #Changsha #Heavy Equipment #after-sales

Zoomlion Enhances Global After-Sales Support

Zoomlion Heavy Industry Science & Technology Co., Ltd., commonly known as Zoomlion, is ramping up its international after-sales support services to better serve its clients during the challenging summer heatwaves observed across various regions. This initiative reflects the company’s commitment to its promise of “MORE THAN YOU CARE,” ensuring that customers receive comprehensive support throughout the lifecycle of their equipment.

Adapting to International Demands

During this summer season, Zoomlion’s after-sales teams have been active in a multitude of international markets, taking proactive measures to address the unique operational challenges posed by elevated temperatures. Their reach includes critical services such as equipment delivery, urgent repairs, compliance work, and on-site assistance during trade fairs.

In countries like the Netherlands, Zoomlion succeeded in delivering a ZCT100 crane under adverse weather conditions, facilitating thorough inspections and adjustments to ensure optimal operational readiness. Additionally, the team provided essential air-conditioned equipment to frontline workers to help them cope with extreme heat, thereby demonstrating the company's dedication to both safety and service quality.

In Bosnia and Herzegovina, the urgent need for maintenance arose when a large ZAT1200 crane at a chemical plant suffered a boom failure, halting operations. Teams dispatched by Zoomlion quickly identified the issue, executing repairs efficiently to minimize downtime for the client, showcasing their ability to respond swiftly in emergency situations.

Meanwhile, operations in Turkey encountered a malfunction regarding the deployment and retraction of the stabilizer on a client's ZRT1100 crane. Again, Zoomlion’s local service engineers were able to conduct necessary repairs directly on-site, restoring functionality in a timely manner.

Supporting Trade Shows and Training

Zoomlion’s support extended beyond immediate repairs into the realm of trade shows and exhibitions. In Spain, maintenance engineers actively participated in the installation, commissioning, and on-site preparation of equipment at a major trade show in Zaragoza. Their presence ensured that Zoomlion cranes were displayed in top operating condition, enhancing the company's reputation at prominent industry events.

Additionally, the company recently implemented a special service campaign titled