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Emplifi Excellence Awards 2026: Celebrating Innovative Leaders in Customer Engagement

On March 19, 2026, Emplifi, a top social media marketing platform, revealed the winners of its prestigious annual Excellence Awards. This global program acknowledges remarkable achievements in customer engagement, operational excellence, and innovation. The awards highlight brands, agencies, and individuals that have successfully leveraged Emplifi's solutions to redefine customer interaction in our increasingly digital world.

The Winners

The recipients of the 2026 Emplifi Excellence Awards showcase a diverse array of talent and innovative strategies within the customer engagement landscape. They were selected by seasoned judges, including Emplifi executives and industry professionals, who assessed the nominees across various categories.

CX Super Hero Award

Recognizing outstanding individuals who elevate customer experiences within their organizations, this award celebrates leaders who utilize Emplifi tools to enhance collaboration and customer journeys. This year’s winners include:

• - Kateryna Kuz, Social Media Governance Specialist at Stellantis
• - Kelly Lewis, Global Social Media Manager at Hollister
• - Crystal Clark, Acting Sergeant at Victoria Police

Service Excellence Award

This award honors exceptional performance in digital customer care. It celebrates leaders who apply Emplifi solutions to improve service efficiency and customer satisfaction. The winner is:

• - Ashley Miller, Customer Service & Social Media Team Leader at ALDO

AI in Action Award

Highlighting innovative leaders who employ artificial intelligence to transform customer engagement strategies, this award honors effective use of AI tools to enhance personalization and boost efficiency. The winner is:

• - David Blundell, Global Social Media Manager at Syngenta

Care Champion Award

This award recognizes teams and individuals who drive customer care to strategic advantages, demonstrating excellence in managing digital conversations. The winners include:

• - Hisense
• - Naked Wines

Social Listening Leader Award

Recognizing those who excel at transforming audience insights into actionable strategies, this award commends organizations and individuals using Emplifi's social listening tools effectively. Winners are:

• - Ogilvy Greece
• - Heineken
• - Wing Bank

Best Use of Emplifi Analytics and Insights Award

This accolade is given to organizations that capitalize on data to strengthen customer engagement strategies and performance. The winners comprise:

• - Crunch Fitness
• - Accor
• - Mazda
• - Ogilvy Italy

Fueling Your Growth Award

Acknowledging firms that have experienced significant growth through strategic application of Emplifi's solutions, the winners include:

• - National Bank of Kuwait
• - Paris Saint-Germain
• - ABA Bank
• - CarParts.com
• - Visiting Angels
• - UZU Digital

Best Social Media Campaign Award

For campaigns that demonstrate creativity and measurable success in social media marketing, the winners are:

• - Johnsonville
• - BBC
• - BRV7

Best Overall Agency Partner Award

This award recognizes agencies providing exceptional value and results to their clients by using Emplifi solutions innovatively. The winners are:

• - McCann Worldgroup Colombia
• - VML APAC
• - Impact BBDO

Best Unified Customer Experience Award

This award acknowledges organizations that effectively deliver seamless customer journeys across various platforms. The winner is:

• - EssilorLuxottica

Emplifi's Vision

As stated by Susan Ganeshan, Chief Marketing Officer of Emplifi, “Social engagement and listening have transformed into integrated strategies encompassing social care and services, becoming a vital driver of growth.” Research indicates that brands aligning their promises with experiences across all contact points see substantial revenue growth and enhanced loyalty.

Emplifi continues to ensure that brands leverage AI insights and social intelligence to generate measurable business outcomes. With over 20,000 brands using Emplifi, the awards serve to inspire and recognize those striving for excellence in their customer engagement efforts. Emplifi’s solutions are built to help organizations navigate their growth, enhance market awareness, and ensure high-quality consumer support.

The Emplifi Excellence Awards is not just a ceremony but a celebration of creativity, innovation, and dedication within the realm of customer engagement, emphasizing the essentiality of a unified, customer-centric experience in today's market.