#None #Customer Experience #TELUS Digital #AI data services

TELUS Digital Expands Global Operations

TELUS Digital, the technology division of TELUS Corporation, has recently announced a substantial expansion of its global operations, responding to the growing demand for AI-driven data services and enhanced digital customer experience (CX) solutions. This expansion covers vital regions such as the Asia-Pacific and Latin America where the company aims to strengthen its multilingual AI capabilities and support enterprises transitioning towards AI-enabled services.

Expanding Footprint in Asia-Pacific and Latin America

Over the last nine months, TELUS Digital has broadened its delivery capabilities across Asia-Pacific, focusing on countries like Indonesia, Thailand, Vietnam, and Malaysia, as well as establishing a new office in Argentina. Additionally, TELUS has added new locations in India, specifically in Kolkata, while expanding existing operations in Bengaluru and Ahmedabad, bringing its total to eight sites in six cities across the country. This strategic move places TELUS Digital in a unique position to harness the diverse technological ecosystems flourishing in these regions.

As noted in industry research, businesses are increasingly adopting AI throughout their customer service operations, leading to a growing requirement for providers that can deliver localized support and technological expertise. According to the Everest Group’s 2025 Customer Experience Management (CXM) Services PEAK Matrix® Assessment, enterprises are shifting their focus toward service providers with diverse geographical reach to cater to the digital transformation taking place in Asia-Pacific and Latin America.

AI Services and Multilingual Support

TELUS Digital is now present in over 35 countries and employs a team of more than 82,000 professionals worldwide. The company provides CX services in 60 languages and supports over 500 languages and dialects for AI data labeling and training. This extensive operational network allows for the efficient design and deployment of multilingual AI systems, thereby enabling enterprises to effectively engage their customers across various platforms and languages.

Tobias Dengel, President of TELUS Digital Solutions, stated, “Our international expansion reinforces our strategy in regions that are experiencing significant technological change, presenting fresh revenue opportunities for both TELUS and our clients.” The surge in AI adoption necessitates partners who bring both cultural insight and deep technical expertise, and TELUS Digital is aptly positioned to fulfill this need.

Enhancing Trust and Safety Solutions

The company has also stepped up its efforts to enhance customer trust and safety solutions, particularly in Southeast Asian countries where they utilize advanced technologies for financial crime compliance and user safety. They focus on crucial services like Know Your Customer (KYC), anti-money laundering (AML), and fraud prevention. Through this expansion, TELUS Digital strengthens its commitment to ensuring safety within digital platforms, protecting users while enhancing the overall customer experience.

In addition, TELUS Digital plans to enhance its offerings in gaming, where trust and safety also play a critical role. They will support clients with services ranging from in-game moderation and customer support to fraud detection, utilizing advanced AI models to optimize these processes.

Advanced AI Data Solutions in India

India continues to be a focal point of TOMUS Digital’s expansion strategy, recognized for its depth of technical talent and favorable conditions for offshoring. The nation has been ranked the top choice for offshore delivery for the third year in a row. TELUS Digital's operations in Bengaluru will further concentrate on AI data solutions and machine learning, effectively using its resources to enhance services across various formats, including image and video processing for advanced technologies like autonomous vehicles.

Moreover, TELUS Digital's new site in Kolkata aims to provide seamless omnichannel customer experience services that appeal to diverse markets, further blending local insights with global standards to maximize operational efficiency.

Engaging with Argentina’s Technology Landscape

In Latin America, TELUS Digital's new office in Argentina taps into a rich pool of over 160,000 software professionals, characterized by high levels of English proficiency and collaboration with U.S. business hours. This strategic positioning allows for efficient collaboration and effective delivery of structured enterprise AI solutions, including insightful data analytics and strategic development for AI products.

TELUS also maintains its commitment to providing culturally relevant services through TELUS Health, enhancing overall workforce well-being within Argentina.

Conclusion

As TELUS Digital continues to expand its global presence, the company prioritizes building community-oriented partnerships that enable its clients to thrive in a rapidly digital-driven landscape. By augmenting its capabilities in AI-driven customer experience and robust safety solutions, TELUS Digital is well-equipped to meet the increasing demands for advanced technology services while remaining committed to local community engagement and support.