Ascend Corp Launches Enhanced RecACE plus for Aspire to Counter Customer Harassment Effectively

Ascend Corp Unveils Enhanced RecACE plus for Aspire

Ascend Corporation, headquartered in Shinjuku, Tokyo, recently announced the launch of its upgraded call recording and AI transcription service, RecACE plus for Aspire. This innovative product is specifically designed to address customer harassment issues by incorporating internal line information into the call history display.

The novel features of RecACE plus for Aspire, developed in collaboration with NEC Platforms, aim to enhance the business phone environment through effective usage of call data, supporting companies in optimizing their customer service operations. The distribution and implementation support for this solution will be spearheaded by Ishiwata Denki, also based in Tokyo, which boasts a wealth of experience in the information and communication sectors.

Emphasizing Collaboration and Innovation

The partnership between Ascend Corp and NEC Platforms has previously enabled the integration of RecACE plus with the UNIVERGE Aspire series, facilitating efficient call recording and AI utilization in business phone settings. This functionality has garnered recognition for its ability to leverage existing phone infrastructures for enhanced data utilization. The recent upgrades to the service are expected to further expand the scope of opportunities for businesses and organizations looking to improve their customer engagement strategies.

Ishiwata Denki's significant expertise in information and communication is pivotal to the sales and implementation support of this solution. Their strong collaborative network with numerous clients enhances their capability to provide tailored proposals and robust support according to customer environments. By combining Ascend's advanced recording and AI technologies with Ishiwata Denki's sales and implementation know-how, the partnership promises a comprehensive solution that ensures practical operation beyond mere product delivery.

Key Benefits of the New Solution

The collaboration between Ascend, Ishiwata Denki, and NEC Platforms aims to deliver several critical advantages:

- Tailored proposals and operational support that address customer needs, including strategies for combating customer harassment.
- A cohesive support system from multiple collaborating companies throughout the implementation and operational phases.
- Enhanced capacity to adapt sophisticated features to business phone environments.

Enhanced Functionality: Internal Line Information Integration

As part of the new launch, the functionality of RecACE plus for Aspire has been further improved. The integration with the UNIVERGE Aspire series now allows the display of internal line numbers within the call history of RecACE plus. This feature includes:

- Displaying internal line numbers in call histories.
- Visualization of calls based on responsible personnel and department.
- Utilizing organizational call data for analysis and quality management.

Future Prospects

Ascend Corp is committed to deepening its collaboration with Ishiwata Denki while promoting advanced utilization of call data through its partnership with NEC Platforms. Moving forward, Ascend aims to support companies beyond merely addressing customer harassment, focusing on enhancing digital transformation within telephone operations. This initiative seeks to foster a safe and efficient communication environment across various industries.

The RecACE plus platform, powered by AI, not only records calls but also provides transcription, summarization, searching, and cloud management capabilities. This integrated service model significantly aids in documenting, sharing, and utilizing call interactions effectively. The demand for such solutions spans various sectors, reflecting a growing trend towards preventing customer harassment and mitigating potential disputes.

For more details on the RecACE plus service, visit here.