#Canada #Cybersecurity #Data Breach #Calgary #WestJet

WestJet Alerts Customers of Data Breach Incident

WestJet, a Canadian airline based in Calgary, Alberta, has recently disclosed a cybersecurity incident impacting its systems. On June 13, 2025, the airline detected suspicious activity, initiating an investigation that revealed unauthorized access by a sophisticated criminal party. Although the breach was serious, WestJet ensured that airline operations remained secure and unaffected.

The airline's immediate response involved containment procedures to safeguard their systems. External experts were brought in to conduct a forensic investigation to uncover the extent of the data compromised. Despite the breach, it was confirmed that no credit or debit card information, passwords for guest accounts, or sensitive financial data were accessed.

For most affected individuals, the data involved did not include sensitive personal details; however, some customers may have had their names, contact information, travel documents, and reservation-related data exposed. WestJet promptly began notifying those impacted, adhering to necessary regulatory standards.

As of September 15, 2025, WestJet's analysis of the data was completed, leading them to communicate with potentially affected individuals. Those who received notifications will find details about what information was involved and how it pertains to them directly.

In a show of diligence, WestJet cooperated closely with federal law enforcement agencies in both the United States and Canada for further support and guidance following the incident. They have also alerted the credit reporting agencies and related authorities to mitigate any potential risks to the affected individuals.

In line with best practices, WestJet has since implemented additional cybersecurity measures to enhance its system defenses. Moreover, they sought assistance from Cyberscout, a TransUnion subsidiary, to provide fraud protection and remediation services to those whose information was compromised.

Customers who have not received direct communication from WestJet but are worried that their data may be included in the incident can reach out to the airline for clarification. WestJet encourages all impacted individuals to review their account statements, become vigilant against identity theft, and watch for unusual activities on their credit reports.

WestJet sincerely regrets this incident, alongside the anxiety it might have caused among its valued customers. The company appreciates the trust and patience shown by the numerous guests and employees amid this challenging situation. For more information, WestJet has provided additional guidance on their website, ensuring that both travel safety and customer data security remain paramount.

In light of ongoing investigations and analysis, WestJet continues to monitor the security landscape to prevent future breaches, committed to safeguarding the personal information of all its clients as a top-priority aspect of their operations.