#United States #Portland #Covetrus #Vet Technology #Animal Healthcare

Enhancing Veterinary Care with AI Innovations

Covetrus, known as the first tech-based veterinary practice improvement company, has made a notable impact at the VMX 2025 conference. During this event, they showcased AI-enhanced workflow automation and treatment board capabilities as part of their Covetrus Pulse™ platform—an initiative aimed at transforming how veterinary clinics operate.

With the introduction of these AI tools, veterinary practices can expect a significant boost in efficiency, allowing them to focus more on patient care and less on administrative tasks. According to Scot Gillespie, Chief Product and Technology Officer at Covetrus, the integration of these advanced capabilities aims to empower veterinary teams, offering more insights and enhanced communication tailored to pet parents.

AI-Driven Transformations

The newly introduced features within Covetrus Pulse™ are designed to streamline veterinary workflows seamlessly. Here’s a closer look at the major enhancements:

1. Ambient Listening for Auto-Generated SOAP Notes

One of the standout tools is the ambient listening feature, which captures real-time conversations during appointments and auto-generates SOAP notes. By automating documentation, veterinarians save precious time during each visit, allowing for more in-depth interactions with their furry patients.

2. Pre-Appointment Summaries

With AI-generated patient summaries derived from practice management system data, vets can prepare better for upcoming appointments. This feature enhances readiness and ensures that no critical details are overlooked.

3. Enhanced Treatment Boards

Real-time updates on patient treatments foster better collaboration among care teams. This feature ensures that everyone is on the same page regarding care strategies, ultimately leading to more effective treatment outcomes.

Positive Outcomes for Veterinary Practices

Already, veterinary professionals are witnessing a measurable impact from using Covetrus's AI tools. Some of the highlighted benefits include:

• - Time Savings: Veterinarians can save approximately five minutes per appointment. This time could accumulate to an extra hour of patient interaction each day for individual practitioners.
• - Staff Efficiency: By lessening the administrative workload, the innovative tools significantly reduce staff burnout, leading to enhanced overall productivity in the clinic.
• - Revenue Growth: Increased efficiencies directly lead to better pharmacy utilization and improved patient engagement, paving the way for growth in revenue.

As explained by Dr. Link Welborn, Chief Veterinary Officer at Covetrus, adopting AI-driven automation is crucial for addressing the persistent competitive pressures in the veterinary landscape. The integration of these technologies not only alleviates administrative burdens but also generates valuable insights that allow for personalized veterinary care, ultimately enhancing client satisfaction.

Commitment to Innovation

Covetrus is resolute in advancing AI technologies and cross-platform data integration intended to create an end-to-end client journey view. By leveraging machine learning, veterinarians gain a pinpointed understanding of each patient's needs, enabling personalized communications and care recommendations.

Discover AI Innovations at VMX 2025

Those attending the VMX 2025 conference have the unique opportunity to explore the benefits of these AI-driven functionalities firsthand. On January 27, at 5:45 p.m. ET, Scot Gillespie and Dr. Link Welborn will present “The Animal AI Revolution: How Technology is Transforming Veterinary Care” in Room S330A of the South Concourse.

Conference attendees can also visit Covetrus at booth #2104 to schedule a platform demo and witness the transformative potential of these AI innovations. For further information, Covetrus encourages visits to their website for details about their comprehensive practice improvement solutions.

About Covetrus

Covetrus is a global leader in technology-enabled practice improvement solutions for veterinary clinics. Their overarching mission is to enhance both clinical and financial outcomes for veterinarians by simplifying every aspect of a veterinary practice. Located in Portland, Maine, Covetrus employs over 5,000 people dedicated to serving more than 100,000 customers globally, ensuring that veterinarians can effectively meet the evolving demands of their industry.