Boston Harbor City Cruises Secures Continued Operation of MBTA Ferry Services for Years Ahead

Boston Harbor City Cruises Secures Continued Operation of MBTA Ferry Services

Boston Harbor City Cruises, a prominent division of Hornblower Group, has recently announced its selection by the Massachusetts Bay Transportation Authority (MBTA) to sustain its role as the operator of the region's esteemed ferry services. This exciting development highlights the commitment to enhancing public transit accessibility across Boston and its surrounding areas.

The announcement was made public on July 8, 2025, following a comprehensive evaluation period during which Boston Harbor City Cruises detailed a forward-thinking vision aimed at bolstering the ferry system's reputation as a reliable and convenient transportation option. The intention behind this proposal is clear: to foster collaboration not just with the MBTA but also with local stakeholders and ferry advocates to create an industry-leading public maritime transportation experience.

Having served as an operating partner of the MBTA since 1986, and expanding its services in 1997, Boston Harbor City Cruises is well-versed in facilitating safe and efficient maritime transportation. Their service record is commendable, with nearly 58,000 trips performed in 2024, transporting over 1.4 million passengers. This achievement underscores the effectiveness of their operational strategies and commitment to customer service.

Under the terms of the new contract, Boston Harbor City Cruises will manage both its own vessels and additional vessels owned by the MBTA. This agreement, lasting for five years and eight months, promises continuity in quality, safety, and operational excellence. Bob Lawler, the Regional Vice President and General Manager of Boston Harbor City Cruises, expressed his excitement regarding this renewed partnership, emphasizing the importance of collaboration with the MBTA to yield results beneficial to both commuters and tourists. He stated, "This selection reflects the years of successful collaboration between our team and the MBTA and a shared, comprehensive vision for building an integrated, industry-leading, and customer-focused ferry system of the future."

CEO of Hornblower Group, Mike Flaskey, added, "Today is another exciting day at Hornblower Group as we announce our continued collaboration with the MBTA to provide outstanding ferry service across Boston and the surrounding region." This sentiment resonates with the overarching goal of enhancing the rider experience through robust service offerings and dedication to organizational best practices.

The MBTA, valuing its partnership with both Boston Harbor City Cruises and Hornblower Group, aims to fulfill its commitment to offering a dependable schedule of water transport services. According to David Perry, the Director of Ferry Operations at MBTA, the relationship built with Boston Harbor City Cruises further cements their dedication to efficient transit solutions.

Hornblower Group, with nearly a century of experience, operates with a core mission to deliver quality experiences across its broad portfolio, which encompasses not only ferry services but also diverse maritime and land-based adventures. With operations spanning over ten countries and over fifty cities in the U.S., the Hornblower Group stands as a beacon in the marine transportation industry.

In conclusion, the continued partnership between the MBTA and Boston Harbor City Cruises marks a significant milestone for maritime transport in Boston. With strategic improvements, heightened customer service standards, and a cooperative framework, both citizens and visitors can look forward to reliable and enjoyable ferry rides in the years to come. As the ferry system evolves, the commitment to excellence and community-driven solutions remains paramount.