#USA #DXC Technology #ServiceNow #AI Insurance #Ashburn, Virginia

Revolutionizing Insurance with AI: DXC and ServiceNow Partnership

In an era where innovation is key, DXC Technology (NYSE: DXC), a reputable player in the global technology services landscape, has teamed up with ServiceNow (NYSE: NOW), a renowned platform specializing in AI-driven enterprise transformations, to modernize the insurance sector. This collaboration aims to tackle the pressing need for efficiency and speed in insurance operations.

Transforming Complex Processes

Insurance companies are facing significant pressure to accelerate growth, enhance innovation, and deliver faster, more dependable services. However, many are hindered by outdated processes and complex workflows. Recent research from HFS indicates that 45% of insurance providers are already investing in technology-driven enhancements to their customer service and administrative operations.

Recognizing this challenge, DXC and ServiceNow are strategically positioned to facilitate innovation that boosts operational efficiency. By merging DXC's extensive expertise in the insurance domain with ServiceNow's cutting-edge AI capabilities, they are set to unveil DXC Assure BPM (Business Process Management) powered by ServiceNow.

Key Features of DXC Assure BPM

Comprehensive Solution

DXC Assure BPM promises a comprehensive solution designed to support every phase of policy management, including:

• - Policy Administration
• - Billing and Payment
• - New Business and Underwriting
• - Claims Management

This holistic approach ensures that insurers can manage their operations more effectively, all while enhancing customer satisfaction.

Preconfigured Workflows

The platform comes equipped with specifically designed workflows that leverage over 40 years of DXC’s experience in the insurance industry. These workflows provide tailored solutions that seamlessly integrate with existing DXC applications, ensuring advanced security and improved data management.

AI-Powered Self-Service Portal

A standout feature of the DXC Assure BPM with ServiceNow technology is its AI-enabled self-service portal. This portal allows policyholders to access personalized services and receive quick, accurate answers to their inquiries. This not only improves customer experience but also allows staff to focus on enhancing service and innovation instead of routine tasks.

Enhanced AI Capabilities

Additionally, the integration of enhanced AI functionalities allows for the automation of policy management tasks in administrative offices. This can lead to significant resource savings, enabling teams to concentrate on innovation and customer engagement.

Statements from Leadership

Ray August, president of Insurance Software and Business Process Services at DXC, emphasized the company's commitment to delivering exceptional value to clients by accelerating business outcomes. He stated, "Our expanded partnership with ServiceNow will merge our deep insurance expertise with their advanced AI workflow technology, propelling speed, agility, and operational transformation in the insurance sector."

Echoing these sentiments, Erica Volini, Executive Vice President at ServiceNow, noted that the unification of AI and workflows could revolutionize insurance processes. She added, "Together, we're helping accelerate transformation across all insurers, bringing greater agility and speed to every process."

Future Perspectives

The DXC Assure BPM solution is now available and is expected to significantly reduce operational costs associated with manual processing by up to 40%. With this initiative, DXC and ServiceNow are not just responding to the current needs of the insurance industry but are also shaping a future where agility and efficiency are paramount.

For further details about how DXC Assure BPM powered by ServiceNow is set to reshape the insurance landscape, visit DXC's official website.

Conclusion

In summary, the partnership between DXC Technology and ServiceNow is a game-changer for the insurance industry. By harnessing the power of AI and streamlined processes, they are paving the way for a more efficient, customer-centric future. As both companies continue to innovate, the industry can expect transformative changes that not only enhance operations but also elevate the overall customer experience.