Emerus Hospital Earns National Recognition Again for Patient Experience Excellence in 2024

Emerus Hospital Triumphs Again in Patient Care Quality



Emerus Holdings Inc. proudly celebrates the achievement of its partner, AHN Harmar Neighborhood Hospital in Pittsburgh, which has once more been honored with the Press Ganey Human Experience Award for 2024. This recognition for excellence in patient experience, awarded specifically to the Emergency Department, underlines the hospital's unwavering commitment to quality care and patient satisfaction.

The 2024 Press Ganey Human Experience Awards will be presented at the upcoming HX25 conference in Orlando, Florida, from February 3-5, 2025. This esteemed accolade is given to healthcare providers that consistently attain scores within the top 95th to 99th percentile in patient experience and other key performance metrics.

Vanessa Smith, Chief Operating Officer of Emerus, expressed her excitement about the repeat recognition, highlighting the dedication and compassion of the hospital's staff. “I am so thrilled that our staff's dedication and compassion are once again being honored with this national award. Our whole leadership team is in awe of the remarkable work and patient-centered focus our teammates provide day in and day out.”

Cynthia Dorundo, Regional CEO of the Pittsburgh Market, articulated the core philosophy driving the hospital's success. “We believe in neighbors caring for neighbors, and the high-quality, empathetic care our staff provides ensures our patients feel heard and supported throughout their healthcare journey. I couldn't be more pleased for this shining testament to the dedication and commitment of our teams toward our mission.”

Emerus, recognized as a leading operator in small-format, neighborhood hospitals, partnered with the Allegheny Health Network (AHN) in 2017 to revolutionize the standard of care through its community-focused model. Opened in October 2020, AHN Harmar Neighborhood Hospital represents one of the earliest implementations of Emerus’ neighborhood hospital concept on the eastern side of the Mississippi. The partnership has since expanded, resulting in the operation of additional neighborhood hospitals in Brentwood, Hempfield, and McCandless.

AHN Neighborhood Hospitals have consistently been acknowledged for their excellence. In 2023, the hospital earned a spot on Becker's Hospital Review list as one of the nation's top hospitals for staff responsiveness, exemplifying their commitment to a patient-first way of functioning.

Julie Ference, Chief Nursing Officer at AHN Harmar, shared insights about their patient care approach. “Our fantastic group of providers takes pride in providing timely, high-quality care. We sit at the bedside next to our patients, listen to their concerns, and involve them in their care process. We also ensure that our patients’ expectations are met or exceeded.” This hands-on approach is critical to their life-saving capabilities, especially during emergent situations.

About Emerus


Emerus stands out as the nation's first and largest operator of small-format neighborhood hospitals and collaborates with prominent health systems nationwide to deliver innovative healthcare solutions. Their model focuses on providing efficient, patient-centric care, designed to meet the episodic and ambulatory needs of the communities they serve. Emerus emphasizes accessibility by placing high-quality medical services in local neighborhoods, creating an integrated healthcare experience for patients in their day-to-day lives.

For detailed information, visit Emerus.

About AHN Neighborhood Hospitals


AHN Neighborhood Hospitals mission is to enhance community access to superior healthcare through experienced teams and advanced resources. Streamlined processes and qualified medical specialists are pivotal to their operations, ensuring promptly delivered emergency care around the clock. Their consistent commitment demonstrates the priority they place on providing outstanding care worthy of the expectations families deserve.

With this continuous recognition, AHN Harmar Neighborhood Hospital reinforces its position at the forefront of healthcare service delivery, dedicated to improving patient experiences every day.

Topics Health)

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