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OpenText and Fiserv Introduce 'Content Next'

In a groundbreaking initiative, OpenText, a global leader in information management, and Fiserv, a leading player in payment and financial technology, have collaborated to introduce "Content Next," an AI-powered content management and workflow solution tailored for the financial sector. Announced on September 29, 2025, this innovative solution aims to redefine how financial institutions manage and utilize information.

Intelligent Content Workflow for the Financial Sector

Content Next transcends traditional document repositories by delivering an intelligent and automated content workflow. Built on OpenText's multi-tenant SaaS platform, Core Content Management, Content Next allows banks and credit unions to streamline operations, reduce manual processes, and enhance the modern employee experience.

As Sandy Ono, OpenText's EVP and Chief Marketing Officer, explains, "Content Next is more than just a repository. It enables intelligent business facilitation. With built-in AI tools, self-service management, and customizable role-based processes, financial institutions can rapidly gain insights and provide superior customer service. By evolving from context-aware content to context-aware AI, employees can achieve greater outcomes."

The solution offers a reliable single source of truth, backed by governance and scalability, and natively integrates with Microsoft 365 and Google Workspace, ensuring seamless continuity for users. With the newly introduced AI-driven search and summarization features, banks and credit unions can leverage a robust content foundation while adhering to appropriate authority and privacy protocols, effectively reconstructing workflows for lending and deposit management.

Redefining Operational Efficiency

Whitney Russell, President of Fiserv's Digital Financial Solutions Division, adds, "Content Next redefines operational efficiency for banks and credit unions. We look forward to seeing how enterprise content management, powered by AI through our partnership with OpenText, translates into tangible outcomes for our clients."

A Strategic Collaboration for the AI Era

Both OpenText and Fiserv share a common vision: to provide secure information management solutions for financial institutions using AI. This partnership, which begins with intelligent content workflows, will expand to meet the increasing demands faced by banks and credit unions in the present and future.

A study conducted by the Ponemon Institute in collaboration with OpenText revealed that fewer than half of IT and security leaders reported alignment between their IT goals and AI strategies. As the complexity and scale of financial data grow due to AI and quantum computing, financial institutions are seeking solutions that enable innovation while safeguarding confidential information.

By effectively blending their expertise in content, governance, and financial services, OpenText and Fiserv are offering new possibilities for efficiency, compliance, and customer engagement.

At the Fiserv Forum Client Conference 2025, taking place from September 29 to 30, these new features will be unveiled, and the solution is expected to be available shortly thereafter.

About OpenText

OpenText™ is a leading global provider of information management software and services. The company offers a comprehensive suite of business cloud, AI, and technology solutions to help organizations tackle increasingly complex global issues. For more information about OpenText (NASDAQ/TSX: OTEX), visit https://www.opentext.com.

About OpenText Japan

OpenText Japan Corporation specializes in providing optimal solutions for various industries and sectors, focusing on business content management, B2B/EDI collaboration, supply chain integration, web and digital experience, data protection, cybersecurity, forensic tools, application and operations management, and various AI-driven analysis and visualization tools. Explore more at https://www.opentext.com/ja-jp.