#Japan #Tokyo #CX Solutions #Inspiro #Altius

Altius Inspiro Shines at the International Innovation Awards 2025

Altius Inspiro, a subsidiary of Altius Link Corporation based in Shibuya, Tokyo, has made headlines by winning the coveted International Innovation Award 2025 in the Service & Solutions category. The award, hosted by Enterprise Asia, shines a light on the company's innovative customer experience solution, Inspiro iX, which fuses human expertise with cutting-edge AI technology. This marks a significant achievement as Inspiro stands out as the sole Philippine company to be honored this year.

A Deeper Look into the Award

The International Innovation Award serves as a global platform that celebrates exceptional innovations from over 20 countries, focusing primarily on Asia. Companies from various industries participate with the aim of showcasing advanced solutions tailored for the future. This year, under the theme Reinventing for Tomorrow, commendable examples of innovation were recognized.
In the Service & Solutions section, entries are rigorously evaluated based on their innovativeness, problem-solving capabilities, scalability, and clarity of results before winners are selected through a stringent judging process.

Inspiro’s Cutting-Edge Solution: Inspiro iX

At the heart of Inspiro's success is the Inspiro iX, an integrated solution designed to elevate customer interactions by merging AI-driven automation with human expertise. The solution focuses on improving customer service quality and optimizing business processes, thus addressing the ever-evolving demands of the market.
The notable aspects of Inspiro iX include:

• - Inference by Inspiro: A generative AI chatbot that enhances operator productivity and supports personalized responses.
• - Interactions by Inspiro: An AI platform that automates voice and text analysis, offering emotion detection and quality assessment.
• - Simulate by Inspiro: An AI training and evaluation tool that fosters continuous skill development and effective onboarding.
• - AIgent by Inspiro: A scalable AI voice bot with multilingual capabilities and advanced analytical functions.
• - Insights by Inspiro: A business intelligence platform providing sophisticated analysis for process optimization.

The combined benefits of efficiency, clarity of implementation effects, and the adaptable nature of Inspiro’s service deployment have collectively contributed to the recognition by the International Innovation Awards.

CEO’s Perspective on the Recognition

Ryuu Ohashi, the CEO of Inspiro, expressed pride in receiving the award, emphasizing the company’s vision of integrating human expertise with AI innovation. He affirmed that the accolade symbolizes the international validation of Inspiro iX and pledged to utilize advanced tools to generate high-value customer experiences.
Ohashi also noted the award underlines the group's innovative capacity on a global scale, reinforcing their commitment to enhancing brand value and operational growth through digital transformation (DX).

About Inspiro

Inspiro is recognized for delivering smart, secure, seamless, and scalable BPO customer experience services. With 13 strategic locations across North America, Central, and Southeast Asia, and a workforce of approximately 13,000, Inspiro embraces the latest technologies, including generative AI, to meet customer needs effectively. The company has gained acclaim from leading global enterprises across diverse sectors such as telecommunications, e-commerce, travel, finance, media, mobility, healthcare, energy, and public services. Founded in October 2004, Inspiro has since established itself as a pioneer in the customer management space.

More Information

To explore more about the International Innovation Awards, visit the official website.

For further inquiries about Altius Inspiro, check out Inspiro's website.