#China #Beijing #Language Support #Immigration Service #China Hotline

Enhancing Accessibility on the China Immigration Hotline

As of November 26, 2024, the China Immigration Service Hotline 12367 is taking significant steps to enhance its accessibility for foreign residents and visitors. This initiative involves the introduction of new service options in three additional languages: Russian, Japanese, and Korean. Initially, the hotline provided bilingual services in Chinese and English, but the latest update broadens its language capabilities to meet the growing demand from a diverse user base.

A User-Oriented Approach

This updated service allows users to select their preferred language when they call the hotline, tailoring the experience to fit individual needs. When a user opts for services in Russian, Japanese, or Korean, the hotline promptly establishes a three-way call, connecting the user with a translator and an operator. This arrangement ensures effective communication and swifter resolution of inquiries pertaining to immigration issues in China.

This user-centric model effectively addresses the needs of foreigners arriving in China or residing here, helping them navigate immigration procedures with greater ease and efficiency. The hotline operates on the principle of “whoever answers first deals with the inquiry,” a strategy designed to streamline responses and solutions efficiently.

Comprehensive Service Features

The integrated customer service center of the China Immigration Administration offers a range of access points for users. These include a call terminal, a mobile application named “移民局12367”, WeChat terminals, Alipay interfaces, and a dedicated website. This multi-channel approach allows Chinese and foreign employees to access “one-stop” services that are responsive and efficient. Furthermore, with 24/7 availability, the hotline guarantees real-time responses to urgent immigration questions.

Since it commenced operations on April 8, 2021, the hotline has managed over 14 million incoming calls and inquiries, indicating a healthy demand for its services. With an impressive first-call resolution rate of 99.9%, and a user satisfaction rate of 98.6%, it plays a vital role in facilitating a smooth immigration process. Notably, this hotline services inquiries from over 156 nations and regions worldwide.

Impact on Migration Management

The hotline serves as a crucial tool in maintaining order in immigration management while also bolstering socio-economic exchanges between China and the international community. The government administration continues to evolve the hotline in response to user feedback, expanding its services to better respond to the challenges that both Chinese and foreign personnel encounter in cross-border movement.

Future Developments

The China Immigration Administration remains committed to constantly refining the 12367 hotline. The goal is to continuously improve service channels and extend the range of services offered. This includes actively seeking feedback to better cater to the informational and support needs of foreign employees and visitors navigating the complexities of immigration to and from China. The agency aims to support high-quality economic development by enabling seamless migration experiences.

This initiative demonstrates China's dedication to fostering a welcoming environment for foreign nationals and encouraging international business interactions, thereby nurturing a more dynamic economic ecosystem, grounded in the rule of law.