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Redion's Major Achievements at the 2026 Travel Weekly Magellan Awards

Redion, the global brand uniting Europ Assistance and Generali Employee Benefits, has recently been honored with three prestigious 2026 Travel Weekly Magellan Awards. These awards recognize the brand’s outstanding initiatives in travel protection, customer experience enhancement, and global brand evolution. The recognition emphasizes Redion's commitment to making travel protection accessible and effective while ensuring a seamless experience for its customers.

Honoring Accessibility Initiatives

The first accolade, a Gold Magellan Award, highlights Redion's long-term commitment to creating a barrier-free experience for travelers. This initiative focuses on embedding accessibility in every facet of customer communication and interaction. As part of this effort, Redion has reviewed, tested, and modernized over 4,600 customer-facing documents, ensuring that users can easily navigate their technologies and services. Additionally, enhancements to plan-comparison tools and the purchase process for travel protection reflect their serious dedication to inclusivity.

A Unified Global Brand Image

The second Gold Magellan Award was granted for the integrated communications initiative that showcases Redion's transition from Generali Global Assistance’s Trip Mate brand to Redion. This strategic move was executed through a phased approach that not only maintained continuity in messaging but also ensured that employee engagement, as well as partner and customer communication, aligned seamlessly. The public relations program underpinning this transformation represents a significant step forward in establishing Redion as a unified global brand, dedicated to serving its audience's needs cohesively and thoughtfully.

Listening and Acting on Customer Feedback

The third award, a Silver Magellan Award, recognizes Redion's continuous customer experience program, which plays an essential role in translating feedback into actionable improvements. This program involves conducting over 1,000 surveys each month, enabling Redion to gather valuable insights directly from their customers. Collaborative efforts through a dedicated NPS Task Force allow for structured analysis of feedback, leading to clear initiatives aimed at enhancing customer service and support. Notably, their Positive Action Program highlights how the company proactively reaches out to customers during challenging circumstances, demonstrating compassion and care in every interaction.

Statements from Leadership

Paul-Adrien Maizener, CEO of the U.S. division of Redion, expressed pride in the recognition received. He stated, "These awards reflect our commitment to listening closely, removing barriers, and providing care that’s clear, human, and consistent. They exemplify the collaborative efforts of our teams and the meaningful progress we are making for travelers, customers, and partners."

Maximilien McClean-Ouelhadj, Vice President of Marketing and Customer Experience, echoed this sentiment by emphasizing that these awards represent more than just branding: they show how Redion consistently puts its values into action. "With these honors, we recognize not only how we present our brand but also how we act on our commitments to our customers — ensuring that the unforeseen challenges of travel are met with our unwavering support."

The Importance of the Magellan Awards

The Travel Weekly Magellan Awards are acclaimed for honoring excellence in travel design, marketing, and services. Each entry is evaluated by a panel of industry professionals against a high standard of excellence, making these accolades a true testament to innovation within the travel sector. Johanna Jainchill, the editor-in-chief of Travel Weekly, remarked, "Each year, the Magellan Awards reveal the best of travel industry creativity and innovation, showcasing fresh ideas and work that challenges our expectations."

About Redion

Operating in over 190 countries, Redion is a world leader in assistance and travel insurance services, having rebranded to its new name in 2026 to reflect its growth and unity. With an extensive network of over 12,000 employees and annual business volume exceeding €5.8 billion, Redion offers comprehensive support in travel insurance, emergency assistance, and employee benefits. The company continuously endeavors to meet the evolving needs of its clients worldwide.

For more information, visit www.redion.com/us.