Ribbon Cutting Ceremony Unveils New Empowerment Command Center in Ottumwa

New Hope for Rural Iowans: The Empowerment Command Center

On October 14, 2025, Central Iowa Shelter & Services (CISS) will celebrate a significant milestone with a ribbon-cutting ceremony for the Empowerment Command Center located at 609 E. Pennsylvania St., Ottumwa, Iowa. This initiative, made possible by a generous commitment of $2.55 million over two years from Iowa Total Care and the Centene Foundation, reflects a concerted effort to tackle the pressing challenges of homelessness and housing instability faced by many in rural Iowa.

The Empowerment Command Center stands as a beacon of hope, providing essential services such as job training, veterans' resources, case management, and health and wellness support. Additionally, pathways to permanent housing will be facilitated through this initiative, aimed at serving individuals who often have to travel far from their communities to access vital services.

"Our research clearly highlighted the urgent need for services in Ottumwa and Wapello County for individuals facing housing difficulties," stated Melissa O'Neil, CEO of CISS. "By opening this center, we are not just extending our services; we are actively working to eliminate barriers that rural residents encounter when trying to seek the support they so desperately need."

Addressing Housing Needs

The Empowerment Command Center will also introduce affordable housing units, which will directly address the noticeable shortfalls in housing availability in Ottumwa. Funded through grants, local contributions, and private backing, these units are designed specifically for individuals who may not qualify for traditional housing avenues.

Bryan Sanders, President and CEO of Iowa Total Care, emphasized the importance of addressing the social factors that influence health outcomes: "Housing and access to essential services are critical. Our partnership with CISS is dedicated to creating sustainable, community-based solutions that improve the lives of vulnerable populations. We are proud to support this innovative project to help rural Iowans."

A Model for Other Communities

This Empowerment Command Center is modeled after a successful similar initiative in Des Moines, showcasing how critical resources can be relocated closer to communities in need. The center will employ a dedicated team of caseworkers and advocates committed to providing personalized support and comprehensive care to the residents it serves.

CISS has been a key player in the local landscape, providing essential shelter, meals, and support services for individuals experiencing homelessness across a 15-county region. The organization has a long-standing commitment to facilitating self-sufficiency and bridging gaps in services, thus reinforcing its mission.

Join the Celebration

The grand opening event is an invitation to community members, stakeholders, and advocates to come together in support of this transformative initiative. Your participation in the opening of the Empowerment Command Center can help amplify the message of dedication to those in need, showcasing the community's commitment to tackling homelessness and fostering a supportive environment where everyone has access to the resources necessary for stability.

As Central Iowa Shelter & Services and Iowa Total Care embark on this vital project, they remain focused on their collaborative goal: to provide tangible solutions to housing instability and improve the overall well-being of rural Iowans. Together, they are paving the way for a more equitable future where every individual has a chance to thrive.

About the Organizations

Central Iowa Shelter & Services (CISS): As Iowa's largest low-barrier shelter, CISS's mission is to provide essential services to homeless individuals and support their path to self-sufficiency.
Iowa Total Care: Iowa Total Care offers Medicaid healthcare coverage to eligible individuals, aiming to enhance community health through comprehensive and compassionate care. * Centene Foundation: This philanthropic institution works towards investing in economically challenged communities, focusing on addressing social determinants of health and enhancing health equity.

This initiative is just the beginning. As the Empowerment Command Center opens its doors, there is renewed hope for many individuals in need of support, continuing the work that will bring lasting change to the community.