Support for Disaster-Affected Areas
In light of the heavy rains that began on June 24, 2023, and the accompanying disasters, we extend our heartfelt condolences to all those affected. We sincerely hope for a swift recovery for all individuals impacted by this natural calamity. In response, Buffalo Corporation, based in Chiyoda, Tokyo, and Advance Design Corporation, also headquartered in Chiyoda, are stepping up to provide essential data recovery services free of charge to those residing in areas covered by the Disaster Relief Law.
What We Offer
Buffalo and Advance Design will offer complimentary data recovery services to individuals who are affected by the disaster and living in the designated relief areas. This includes a free diagnosis and estimation of any associated costs. We welcome applications from individuals who have lost data, regardless of which company's products were affected. If you are applying, please make sure to include the phrase "Heavy rain starting June 24, 2023" and the relevant disaster name in the comments or additional contact information fields during your application process.
Both Buffalo and Advance Design are committed to helping the victims, and it does not matter which company you choose to apply to; the data recovery service will be provided at no cost in either case.
Eligible Items and Individuals
- - Items Covered: Any Buffalo products that were damaged, as well as products from other companies (our service extends beyond just Buffalo items).
- - Eligible Participants: Individuals living in areas designated under the Disaster Relief Law (the focus is primarily on personal data).
For the latest updates regarding designated disaster areas, we advise checking the official website of the Cabinet Office of Japan.
Application Information
Please see the following details regarding disaster relief applications:
- - Application Start Date: June 24, 2023
- - Application Deadline: Applications are accepted until the end of December 2026.
- - Relevant Disaster Related to Application: Heavy rain starting June 24, 2023.
In addition to the services mentioned, there are extended recovery services available. For more information on our specialized repair services, please refer to the link provided on our website.
Contact Information
For inquiries regarding data recovery services, please reach out to us at our designated Buffalo Data Recovery Centers:
- Address: Pacific Century Place Marunouchi, 1-11-1 Marunouchi, Chiyoda, Tokyo 100-6215
- Phone: 0120-961-869
- Operating Hours: Monday to Friday (excluding holidays) 9:30 AM to 5:00 PM
- Address: Akamon Dori Building, 3-30-20 Osu, Naka Ward, Nagoya 460-8315
- Phone: 0120-077-869
- Operating Hours: Monday to Friday (excluding holidays) 9:30 AM to 5:00 PM
- Address: Sumitomo Life Shinkita Building, 4-1-14 Miyahara, Yodogawa Ward, Osaka 532-0003
- Phone: 0120-963-869
- Operating Hours: Monday to Friday (excluding holidays) 9:30 AM to 5:00 PM
For Advance Design inquiries:
- Address: Pacific Century Place Marunouchi, 1-11-1 Marunouchi, Chiyoda, Tokyo 100-6215
- Toll-Free: 0120-290-189
- Address: Sumitomo Life Shinkita Building, 4-1-14 Miyahara, Yodogawa Ward, Osaka 532-0003
- Toll-Free: 0120-290-189
Please note that these offices are open from 9:00 AM to 5:30 PM for the head office and from 9:30 AM to 5:00 PM for the Osaka branch, Monday to Friday (excluding holidays). We are committed to assisting all affected individuals during this challenging time.