Scott Pattillo Takes the Helm at Millennia, Leading Patient Billing Innovations Forward

Millennia, a prominent name in patient revenue cycle management, has recently named Scott Pattillo as its new Chief Executive Officer. This strategic move signals a pivotal moment for the company as it aims to tackle growing challenges in the healthcare sector, which include increasingly complex payer insurance plans, rising patient responsibilities, and ballooning collection costs.

Pattillo joins Millennia with over 20 years of expertise in revenue cycle management and electronic health records. His focus throughout his career has been to enhance financial performance while simultaneously ensuring that patient care remains uncompromised. This dual emphasis is key in today's healthcare landscape where revenue generation processes are being scrutinized and demand innovative approaches.

"What attracted me to Millennia is their commitment to providing world-class patient experiences while achieving superior financial outcomes for healthcare providers," Pattillo stated. He believes that Millennia sets itself apart by managing the patient revenue cycle with a unique blend of efficiency and empathy. His vision will be to build on this foundation, ensuring that all operations resonate with both outcomes for patients and profitability for providers.

The patient revenue cycle, which initially constituted a minor aspect of provider revenue structures, has emerged as a crucial factor for financial viability in healthcare institutions. With the increasing prevalence of high-deductible health plans, patients now bear greater financial weight, underscoring the need for new solutions not only to collect revenue but to promote patient satisfaction as well. Under Pattillo’s guidance, Millennia is committed to maintaining a "white-glove" patient concierge model. This approach combines a deep focus on customer service with concrete measurable results to assist providers in managing costs while preserving a quality care environment.

“Scott’s leadership comes at a time when providers are seeking more than just minor modifications; they need transformative solutions,” emphasized Joshua L. Berman, Millennia’s Chief Operating Officer. Berman remarked that Pattillo's comprehensive understanding of technology paired with a human-centric viewpoint on the revenue cycle aligns seamlessly with the company’s mission. Millennia aims to simplify patient payment processes while enhancing the overall financial experience, leading to improved outcomes for all stakeholders.

Pattillo’s leadership promises to advance Millennia’s investment in cutting-edge tools and technologies that streamline operational workflows. This efficiency not only alleviates administrative burdens on healthcare staff but also enhances patients' financial experiences. Importantly, Millennia is devoted to empowering its workforce by equipping them with the necessary resources to effectively serve its diverse clientele.

As Pattillo noted, whether it involves hospital systems, physician practices, or any healthcare provider, Millennia aspires to be perceived as a vital team member rather than a mere vendor. The company seeks to position itself as an essential partner, dedicated to assisting healthcare providers in sustainably serving their communities. This kind of collaboration is essential for delivering genuine value in today's complex healthcare environment.

The appointment of Scott Pattillo heralds a renewed focus on innovation, collaboration, and purpose at Millennia. As the company embarks on this fresh chapter, its commitment remains steadfast: to support healthcare providers in thriving by enhancing the revenue cycle experience for agencies, practices, hospitals, patients, staff, and the broader communities they serve.

This leadership change is supported by Pamlico Capital, Millennia's investment partner and a growth-oriented private equity firm, underscoring a shared dedication to progressing the company's mission.

Founded in 2012 and located in Cary, North Carolina, Millennia specializes in technology-driven patient payment solutions, serving over 1,800 facilities across 43 states. The organization’s primary objective is to simplify the patient financial experience through early and informative communication, leveraging their established patient engagement framework and a team of highly trained support professionals. To discover more about Millennia’s offerings, visit www.millenniapay.com for further details.

For insights into Pamlico Capital, visit their website at www.pamlicocapital.com to learn more about their investment strategies and portfolio focus, particularly within the healthcare IT sector.