#Canada #Asia-Pacific #Global Excel #Sherbrooke #First Assistance

Global Excel’s Strategic Move: Enhancing Assistance Services in the Asia-Pacific

In a significant development within the assistance sector, Global Excel Management Inc. has successfully acquired First Assistance New Zealand Limited and its Australian subsidiary, First Assistance Australia Pty Ltd, enhancing its service capabilities across the Asia-Pacific region. This deal underscores Global Excel's commitment to expanding its presence in travel assistance and claims solutions, further solidifying its reputation as a global leader in healthcare risk management services.

The Vision Behind the Acquisition

Phil Hibbert, CEO of Global Excel, expressed optimism regarding this acquisition, noting that First Assistance brings a highly skilled team that will be instrumental in driving the company's growth strategy on an international scale. The merger is poised to enhance their service offerings, providing clients with a varied suite of integrated and innovative assistance solutions. This move signals Global Excel's dedication to improving customer-centric services, crucial during times of need, ensuring clients receive timely and efficient support.

Hibbert highlighted the importance of merging expertise, stating, "Together, we will strengthen the region’s assistance and claims offerings, paving the way for a new era of growth and customer service excellence."

A Competitive Edge in the Market

This acquisition is particularly strategic as it allows Global Excel to tap into First Assistance’s established operations in New Zealand and Australia, which have been recognized for their digital assistance services. The combination of resources positions Global Excel to not only serve existing clients better but also to create new market opportunities in a region that is becoming increasingly vital in the global assistance landscape.

David Burns, CEO of First Assistance, also shared his enthusiasm, stressing the benefits customers will gain from this partnership. He articulated that bringing together their talent pools would enable a one-stop-shop approach in assistance, ensuring quicker and more responsive support for clients around the clock. This is particularly relevant as businesses and individuals seek reliable and efficient assistance solutions to navigate complexities in healthcare and travel-related situations.

Strengthening Ongoing Relationships

Importantly, the management team of First Assistance will continue in their roles post-acquisition, which is vital for maintaining business continuity and preserving existing customer relationships. Their integration is expected to be seamless, ensuring that clients experience minimal disruption and continued high-quality service delivery. As the teams align efforts, the aim is to not only preserve but enhance the quality of service offered.

About Global Excel Management Inc.

Founded as a full-service provider of global healthcare risk management solutions, Global Excel operates alongside subsidiaries across various parts of the world, including Canada, the USA, Mexico, Europe, Africa, and Asia. With a robust portfolio, it serves over 1,800 clients across more than 90 countries, managing approximately 420,000 inpatient, outpatient, and non-medical cases annually. The company processes in excess of $2 billion USD in healthcare claims per year, underscoring its significant footprint in the healthcare assistance space.

As Global Excel continues to grow through strategic acquisitions like First Assistance, it embarks on a pathway of innovation that promises to enhance patient care and crisis management on an international scale. The future looks promising, as the collaborative efforts of these two leading entities position them at the forefront of the assistance industry, ready to meet the evolving needs of clients in a more integrated and efficient manner.

This landmark acquisition not only symbolizes growth for both companies but also stands as a critical response to the increasing demand for comprehensive assistance solutions in a rapidly changing global environment. As they embark on this new venture, both Global Excel and First Assistance are set to reimagine the future of assistance services across the Asia-Pacific region.