Settlement Reached Over Mazda Connect Infotainment System Issues Affecting Multiple Vehicle Models

Overview of the Mazda Connect Infotainment System Settlement



On May 5, 2025, news emerged from JND Legal Administration announcing a proposed settlement concerning allegations of defects in the Mazda Connect infotainment system. This settlement relates to the case Duffy, et al. v. Mazda Motor of America, Inc., filed in the Western District of Kentucky. The defects reported have affected many drivers across a range of Mazda vehicles, and now, affected owners have a chance to claim benefits due to these issues.

Who is Affected by the Settlement?



The settlement includes all individuals residing in the United States or its territories who currently own, lease, or previously owned or leased vehicles equipped with the Mazda Connect infotainment system. Specifically, the vehicles involved are:
  • - Mazda2 (2016-2022)
  • - Mazda3 (2014-2018)
  • - Mazda6 (2016-2021)
  • - Mazda CX-3 (2016-2021)
  • - Mazda CX-5 (2016-2020)
  • - Mazda CX-9 (2016-2020)
  • - Mazda MX-5 (2016-2023)

If you're among those who have experienced issues with the Mazda Connect system, you may be eligible for compensation.

What Does the Settlement Offer?



The proposed settlement provides several key benefits to eligible vehicle owners:
1. Limited Warranty Extension (LWE): All current vehicle owners or lessees are entitled to a warranty extension for up to 24 months. This extension applies if the initial New Vehicle Limited Warranty has expired, starting from February 17, 2025, for eligible vehicles. The LWE covers potential software updates along with necessary repairs or replacements of the Connectivity Master Unit (CMU).
2. Reimbursements for Expenses: Owners who incurred costs related to software updates or repairs can claim reimbursement. This includes expenses for repairing or replacing the CMU, SD Card, Display, and Rear-view Camera.

These provisions aim to alleviate some of the financial burdens faced by drivers affected by the malfunctioning infotainment systems.

How to Claim Your Benefits



For vehicle owners interested in filing a claim, it is essential to complete a Claim Form, which can be done online or via mail. Here’s how:
  • - Deadline: All claims must be submitted by August 1, 2025.
  • - Online Submission: Claims can be filed online at MazdaInfotainmentSettlement.com.
  • - Paper Form: Claim Forms are available for download on the website or can be requested by calling the toll-free number (844) 552-0064.

Ensure you include all required documentation related to your expenses while filing your claim to avoid delays.

Exclusions and Objections



If any potential claimant does not wish to be legally bound by the terms of the settlement, they must exclude themselves from the settlement by July 2, 2025. Failing to do so would release any claims against Mazda or associated parties concerning the issues described in the settlement agreement. Additionally, individuals can submit objections to the settlement by the same exclusion date.

Scheduled Hearing for Final Approval



A final approval hearing is set for July 28, 2025, in the Western District of Kentucky. This hearing will assess the details of the proposed settlement and any objections. Interested parties, including potential claimants, are eligible to attend the hearing, which may be conducted remotely. Further details can be found at the settlement website.

Additional Information



For those seeking more details about their rights within this settlement or instructions on the claims process, resources are available at MazdaInfotainmentSettlement.com or by calling (844) 552-0064. This is an important opportunity for affected Mazda customers to address previously experienced issues with the infotainment system effectively.

Topics Consumer Technology)

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