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TTEC's Stellar Performance at the 2025 Stevie Awards

TTEC Holdings, Inc., a prominent player in the customer experience (CX) technology sector, has once again proven its prowess by securing an impressive five awards at the 2025 Stevie Awards for Sales and Customer Service. This achievement is a testament to the company’s dedication to innovation in AI-driven solutions that enhance both customer service and sales processes.

Celebrating Success

In a fiercely competitive landscape, TTEC garnered two Gold, one Silver, and two Bronze Stevie Awards. These accolades reflect TTEC's commitment to improving customer and employee experiences through robust AI technologies and data-focused insights. As noted by John Abou, President of TTEC Engage, "These accolades validate our relentless pursuit of CX innovation, demonstrating real impact for our clients through enhanced satisfaction and operational efficiency."

Breakdown of Award-Winning Innovations

Gold – Customer Service Training or Coaching Program of the Year

One of the standout solutions from TTEC is the TTEC Perform Real-Time Associate Coaching. This tool offers real-time coaching during customer interactions, significantly boosting sales conversions and decreasing handle time. A case study revealed that implementing this tool for an insurance client resulted in a 10% increase in conversions and a 6% drop in average handling time.

Gold – Innovation in Sales

The AI-Powered Service to Sales initiative is another remarkable achievement. This innovative approach assists customer agents in recognizing buying signals on support calls and converting them into sales opportunities. Remarkably, a telecom client experienced a 27% revenue increase per associate within just 15 days of deploying this solution.

Silver – Customer Service Success

Raising the Bar on Healthcare CX stood out as a shining example in the healthcare sector. For a leading medical device firm, TTEC’s rigorous training initiatives prepared associates for critical calls, reducing error rates to an exceptionally low 0.03% and halving handling times.

Bronze – Use of Data Analytics in Customer Service

TTEC’s AI-Enhanced Quality and Insights tool takes quality assurance to new heights. By employing AI to evaluate 100% of interactions, TTEC rapidly surfaces actionable insights, resulting in an unexpected $3.2 million revenue boost for one automaker client and slashing coaching time by 53% in just three weeks.

Bronze – Best Use of Technology in Customer Service

The Addi AI Real-Time Voice Translation solution empowers seamless multilingual communication, breaking language barriers in customer support. In sectors such as healthcare and education, this solution has drastically cut interpreter costs by up to 80%.

The Prestige of the Stevie Awards

The Stevie Awards rank among the most prestigious business recognitions globally, celebrating excellence across various industries. This year alone, over 2,100 nominations were evaluated by a panel of 170 industry experts from around the world, and it is an honor for TTEC to stand out in such esteemed company.

Conclusion: A Vision for the Future

TTEC’s recent accolades reaffirm its status as a leader in merging human insight with AI technology. The company not only aims to advance customer experience strategies but also strives to empower businesses with smarter, more efficient solutions. As TTEC continues to innovate and push the boundaries of customer engagement, the results are evident in their growing list of accolades and positive client outcomes.

For further information about TTEC and its groundbreaking solutions, visit ttec.com.