#United States #Chicago #Roadrunner #LTL Carrier #Quality Awards

Roadrunner Earns #2 National Ranking in Quest for Quality Awards

Roadrunner has made headlines by securing the prestigious second place in the 42nd annual Quest for Quality Awards, organized by Logistics Management. This accolade is particularly significant as it is based on feedback from over 3,000 qualified shippers, emphasizing the company's dedication to customer satisfaction and operational excellence.

The Quest for Quality Awards is regarded as the gold standard within the logistics industry for evaluating the performance of carriers. Unlike conventional popularity polls, the awards are based on a comprehensive survey conducted by the Peerless Research Group, targeting aspects critical for customers such as on-time performance, value, technology, and customer service.

In this year’s awards, Roadrunner stood out exceptionally, securing the top rank in three key categories: Value, Information Technology, and Operations. These accolades reflect the company’s commitment to delivering outstanding service while ensuring that every dollar spent translates into quality and reliability.

A Focus on Customer Satisfaction

Tomasz Jamroz, President and Chief Operating Officer of Roadrunner, expressed immense pride in the recognition. He remarked, "This is a historic moment for Roadrunner. Our ranking shows that our relentless focus on operations, customer satisfaction, and building a high-performance culture truly works." This acknowledgment comes on the heels of Roadrunner's impressive resurgence in the transportation sector, earning it the title of the greatest comeback story in transportation history™.

The prestigious ranking serves as a testament to Roadrunner’s strategic decisions, particularly in enhancing operational efficiencies and customer service. By introducing semi-annual employee appraisals, the company has cultivated a strong performance-driven culture. These appraisals measure employees against 16 criteria, ensuring that top talents are acknowledged and rewarded accordingly.

Commitment to Performance Improvement

In line with its vision for excellence, Roadrunner recently implemented a rigorous appraisal system that aims to foster a high-performance environment across all departments. Notably, top performers have been rewarded with salary increases of up to 40%, demonstrating Roadrunner's commitment to investing in its workforce.

Tamara Clay, Senior Vice President, Legal and Head of Talent, further emphasized this by noting, "This year, we completed the most rigorous appraisal in company history, identifying top performers and rewarding them accordingly.” The company is directing strategic investments into tools and automation that enhance operational processes and efficiencies, laying a foundation for continued success.

Recognitions and Future Aspirations

Earlier in 2025, Roadrunner was also named a ``Best Large Place to Work'' by Built In Chicago, celebrating its robust organizational culture. As the company continues to evolve, it focuses on transforming into a merit-driven, performance-oriented organization. They aim to attract top-tier talents from various industries, all while nurturing a culture of excellence.

As Roadrunner progresses, it strives to maintain its impressive performance metrics. The company notably reduced its claims ratio to just 0.2%, a figure earning commendations within the industry as best-in-class. With aspirations to push the limits even further, Roadrunner targets a claims ratio of 0.1%, a goal that would redefine standards within the logistics sector.

Conclusion

With a forward-thinking approach that combines technology, expertise, and extensive infrastructure, Roadrunner is setting new benchmarks in the North American logistics landscape. The recognition from the Quest for Quality Awards not only amplifies Roadrunner’s commitment but also positions it as a preferred choice for shippers seeking unparalleled service in the LTL domain. Moving ahead, Roadrunner is determined to become the first true zero-claims carrier in North America, establishing itself as a trusted partner in transportation and logistics.