#Japan #Kawasaki #transcosmos #KANAMETO #KawasakiCity

Enhancing Communication in Kawasaki City

In a significant development aimed at improving communication between local government and residents, transcosmos and transcosmos online communications have unveiled KANAMETO, a digital government tool integrated with LINE, designed to modernize and streamline information delivery for Kawasaki City in Kanagawa Prefecture. Launched in February 2026, KANAMETO represents a leap towards achieving a more connected and informed community.

The Features of KANAMETO

KANAMETO is not just another digital communication tool; it is tailored to meet the unique needs of Kawasaki's diverse population. The platform provides options for segmented messaging, allowing the city to deliver relevant information based on user preferences. Users can select from various categories, such as

• - Basic Information: Tailored content based on the user's selected area and interests.
• - Garbage Collection Notices: Timely updates on garbage collection schedules specific to the user's residential zone.
• - School Lunch Menus: Weekly notifications regarding the municipal school lunch offerings.
• - Disaster Prevention and Weather Alerts: Essential information regarding safety and weather conditions.

By adopting these features, Kawasaki City is committed to making communication clear and relevant, helping citizens stay informed about matters that affect their daily lives.

Prioritizing Multilingual Communication

Recognizing the multicultural fabric of Kawasaki's community, KANAMETO emphasizes multilingual support, ensuring that information is accessible to non-Japanese speakers. The service incorporates an automated message translation feature that supports multiple languages, including English, Spanish, Chinese (both Simplified and Traditional), Korean, Vietnamese, Filipino (Tagalog), and Portuguese. This inclusive approach not only enhances communication but also fosters a sense of belonging among diverse residents.

Users can easily set their preferred language in the application, making it possible to receive information in their selected language along with original Japanese text. This dual-language option helps bridge communication gaps, allowing all residents to access similar information regardless of their language proficiency.

Streamlining Administrative Processes

Aside from improving citizen communication, KANAMETO also aims to streamline administrative tasks for Kawasaki City. By digitizing essential services like disaster notifications, citizen reporting for issues related to public spaces, and even managing requests for oversized garbage collection, the platform makes it easier for city officials to interact with residents efficiently and responsibly.

The initiative reflects a broader trend towards digital transformation in government services, known as Regional DX (Digital Transformation), which aims to make governmental processes smoother and more efficient.

About transcosmos and Its Vision

Founded in 1966, transcosmos has evolved to become a leading provider of digital solutions, combining cutting-edge technology with a commitment to enhancing client relationships. Collaborating with LINE Corporation and Salesforce, transcosmos online communications was established to serve governments better, leveraging technology to improve resident engagement and streamline services.

With over 300 local governments already utilizing KANAMETO, transcosmos is well-positioned to lead the charge in establishing innovative government solutions, paving the way for future initiatives that enhance public service delivery through digital means.

In summary, the partnership between transcosmos and Kawasaki City to launch KANAMETO represents a crucial step toward modernizing government communication, ensuring that all residents have access to important information. As this tool becomes integrated into the daily lives of Kawasaki citizens, it could set a precedent for other cities looking to embrace digital transformation and improve community interaction.