Sendbird Unveils Delight.ai: Your Personal AI Concierge with Impressive Memory Capacity

Sendbird's Delight.ai: A Game Changer in Automated Customer Support

On November 18, 2025, Sendbird Inc., a leading AI customer experience company, announced the launch of Delight.ai, the first-ever branded AI concierge powered by long-term memory. With over 300 million monthly conversations facilitated by Sendbird, this new platform aims to enhance customer interactions by providing a more personalized and intelligent approach.

Understanding Delight.ai

Delight.ai is designed to allow enterprises to implement a dedicated AI agent that operates seamlessly across various customer touchpoints. Whether it’s through in-app chat, voice, SMS, email, or social media, this concierge is built to contextualize, remember, and act on behalf of brands, transforming conventional customer service into a proactive experience that anticipates user needs.

In a landscape where 62% of consumers prefer automated support, Delight.ai bridges the gap between technology and user comfort. Traditional AI systems often offer reactive solutions, leading to frustrating repetitive conversations. Delight.ai, however, facilitates an environment where customer history is preserved and utilized effectively across interactions, establishing a level of trust that previous systems have struggled to maintain.

Key Features of Delight.ai

Sendbird's Delight.ai operates on three strategic pillars, designed to redefine customer support:
1. Persistent Memory: Unlike conventional AI agents that forget previous conversations, Delight.ai absorbs information from every interaction, allowing it to evolve its understanding of each customer over time. This enables truly hyper-personalized experiences that exceed basic CRM capabilities.
2. Omnichannel Continuity: This feature ensures that Delight.ai maintains context as customers switch between channels—whether texting, emailing, or using social media. It also proactively re-engages customers when conversations stall, preventing overlooked inquiries and fostering ongoing interaction.
3. Enterprise-Grade Trust: Built on Sendbird’s proprietary Trust OS, Delight.ai guarantees users full oversight and control over interactions. Each response generated by the AI is traceable, ensuring compliance with brand guidelines and instilling confidence in users while scaling AI technologies.

Real-World Impact

Eugene Kim, CEO of Hanssem Furniture, shares his thoughts: “Delight.ai has transformed the way we think about and use AI. Customers expect personalized interactions, and Delight.ai delivers that. Since we adopted it, our engagement accuracy has skyrocketed to 90%, and customers are genuinely surprised by how natural their interactions feel.”

This technology is not merely about efficiency; it’s a gateway to creating memorable customer experiences that enhance brand loyalty and lifetime value. Delighted customers are more likely to return and recommend services, magnetizing profits for businesses that integrate such advanced AI systems.

Target Audience

Delight.ai is now available for mid-market and enterprise brands across various sectors, including retail, travel, on-demand services, B2B SaaS, fintech, and healthcare. The platform is particularly tailored for businesses looking to develop a branded AI concierge that supports customer engagement throughout their lifecycle, effectively converting customer experiences from a mere cost center into a pivotal revenue stream.

For further insights and a demo, interested parties can explore Delight.ai or attend the upcoming event, Spark in San Francisco, where the product will be showcased live.

Concluding Thoughts

As customer expectations continue to evolve, it becomes increasingly crucial for businesses to harness the potential of AI. Delight.ai represents not only a technological advancement but also a crucial step towards creating authentic, engaging, and memorable customer experiences. With a firm grounding in customer-centric principles and powered by cutting-edge technology, Sendbird’s Delight.ai sets a new benchmark in the realm of customer interactions.

For more details, visit Delight.ai or reach out to experience the transformative power of personalized AI support.