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MUSC Health Expands AI Partnership with Notable to Enhance Patient Access

In a significant move to boost patient access and streamline operations, MUSC Health has announced the expansion of its contract with Notable, a leading AI healthcare platform. This partnership, now fourth years strong, reflects both entities' commitment to innovation and excellence in healthcare delivery, fostering a digital transformation that aims to benefit patients throughout South Carolina.

A Vision for Transformation

Notable’s expertise in automating healthcare workflows aligns seamlessly with MUSC Health's goal to adopt state-of-the-art technology. Currently serving patients across 16 hospitals and over 350 telehealth locations, MUSC Health is leveraging Notable's AI capabilities to implement automated systems that improve scheduling, notifications, and revenue management.

Pranay Kapadia, CEO of Notable, remarked, "Our collaboration with MUSC Health exemplifies our shared dedication to healthcare innovation. Together, we’ve consistently raised the standard of care and operational efficiency."

Crystal Broj, MUSC Health's Chief Digital Transformation Officer, further emphasized the partnership's value, stating, "A successful collaboration extends beyond technology—it requires comprehensive change management to achieve desired results. Our journey with Notable has not only transformed processes but has fostered a culture of teamwork and growth."

Progress in Patient Outcomes

The partnership began in late 2021 with a focus on leveraging AI to transform the patient experience. Initial efforts aimed to streamline access and improve health outcomes through automation in key functions such as patient intake, scheduling, and tracking care gaps. This methodical approach involved pilot projects that informed broader implementations, ensuring lessons were learned before expanding initiatives.

The ultimate ambition is to create a comprehensive, integrated patient care experience. As AI agents become capable of handling increasingly complex tasks—like prior authorizations—future expansions may cover areas like referral management and fully integrated scheduling systems. This evolution aims to enhance patient engagement and satisfaction, resulting in a more seamless care journey.

Delivering Measurable Impact

As the partnership enters its fourth year, MUSC Health is reaping the benefits of a transformative partnership:

• - Enhanced Patient Experience: Utilizing Notable's Front Desk AI Agent, MUSC Health achieves an astounding 110,000 monthly digital registrations, freeing up over 5,000 staff hours each month for more complex patient care tasks. This strategy has helped maintain a remarkable 98% patient satisfaction rate since the partnership's inception.
• - Increased Patient Engagement: With automated reminders via Notable’s AI tools, MUSC Health has successfully reduced no-show rates by 7.6%, translating into avoided appointment cancellations for 14,500 patients.
• - Boosted Health Equity: Notable's AI has notably increased digital intake completion among Spanish-speaking patients by 30%, ensuring broader accessibility and support.
• - Improved Financial Performance: Automating the pre-visit processes has resulted in collection of roughly 15% of total co-payments without additional staff involvement, enhancing the financial viability of operations.
• - Closing Care Gaps: Notable’s AI agents facilitated outreach to over 5,100 women regarding mammograms, scheduling more than 1,100 procedures with findings that could lead to crucial health interventions.

Driving Future Innovations

Notable's AI system, including its low-code platform Flow Builder, has made it possible for healthcare personnel to automate routine tasks, leading to reduced operational burdens and optimized patient care. The automated workflows take on tasks traditionally done by staff, such as faxes and data entry, which allows for scalability and better management of resources without increasing staffing costs.

By combining healthcare expertise with advanced technology, MUSC Health and Notable’s partnership continues to set a new standard in patient care. As the collaboration grows, so too does the potential to innovate further, ultimately transforming healthcare delivery for the better.

To discover more about how Notable can aid healthcare operations, visit Notable Health.

About MUSC Health

Founded in 1824, MUSC Health is the only comprehensive academic health system in South Carolina. Its continual commitment to research, education, and quality patient care has established it as a leader in health services within the state. For more information about programs and services, visit MUSC Health.

Together, MUSC Health and Notable are pioneering a future where healthcare is more accessible, efficient, and patient-centered.