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Ascend Corporation Enhances RecACE plus Service

Ascend Corporation, located in Shinjuku, Tokyo, has kicked off exciting updates for its innovative call recording and AI transcription service, RecACE plus, aimed at making telecommunication tasks even more efficient. As of March 30, 2026, the service has rolled out two key feature improvements in response to user feedback, reflecting Ascend's commitment to meeting customer needs and enhancing user experience.

Feature Improvements Overview

1. Real-time Call Tag Editing

Previously, users had to navigate through separate steps to edit call classification tags after recording. However, with the new update, a convenient ‘Edit Call Tag’ button has been added at the bottom of the playback screen. This allows users to adjust tags directly while reviewing recorded calls, significantly boosting operational efficiency. Now, users can categorize conversations immediately after listening, leading to a more streamlined workflow and enhanced productivity.

2. Multiple Call Classification Tags

One of the standout features of this upgrade is the ability to assign multiple classification tags to a single call. Users can now attach up to five different tags to each conversation. This improvement facilitates a more detailed and accurate management of call records, making it easier for organizations to categorize and retrieve information specific to their needs. It not only enhances data management but also reduces time spent organizing call content.

For detailed information about this version upgrade, users can visit the official RecACE plus service site at RecACE plus Service Site.

About RecACE plus

RecACE plus is developed by Ascend Corporation as an AI-driven call recording service designed specifically for光電話 (Hikari Denwa). It comes packed with features such as transcription, summarization, cloud storage for recorded data, retrieval via PC or smartphone, call tagging, and notification functionalities, ultimately serving to improve the recording, sharing, and utilization of telephonic communications.

With extensive application across various sectors, including government agencies, healthcare, retail, real estate, and logistics, RecACE plus has garnered high trust for improving visibility and productivity in telephone operations. One of its notable advantages is that it can be integrated without changing existing phone numbers, allowing businesses to implement it without increasing their operational burden.

For more details about RecACE plus, explore their official website at RecACE plus Website.

About Ascend Corporation

• - Location: 5F Meihou Building, 1-21-1 Nishi-Shinjuku, Shinjuku, Tokyo, Japan
• - CEO: Hiroshi Sato
• - Business Focus: Development of AI systems related to voice and telephony, provision of telephone DX solutions, self-developed supply of CTI/CRM/SFA, support for call center construction, and political situation survey services.

For inquiries related to this matter, please visit Contact Ascend.