LoanCare Appoints Ramie Word as New EVP of Client Relations, Enhancing Client Engagement

Ramie Word Selected as EVP of Client Relations at LoanCare

LoanCare, a notable name in the mortgage subservicing industry, has announced the appointment of Ramie Word as the new Executive Vice President of Client Relations. This strategic move underscores LoanCare's commitment to fostering strong client connections and enhancing satisfaction across its services.

Who is Ramie Word?

Ramie Word joins LoanCare with an impressive track record spanning over 25 years in the servicing sector, including a significant tenure of more than 20 years at Mr. Cooper, now known as Rocket Mortgage. Her vast experience encompasses various vital areas such as client relations, customer experience, escrow, and loss mitigation, making her a seasoned professional in the field.

In her new role, Word will oversee all aspects of client relations, ensuring satisfaction and maximizing the long-term value of partnerships. By leveraging her extensive understanding of the mortgage servicing landscape, she aims to improve client experiences and outcomes substantially.

Leadership Perspectives

Dave Worrall, the president of LoanCare, expressed enthusiasm about Word's joining the team. “Ramie brings an exceptional client-first mindset, grounded in discipline around performance, accountability, and meaningful results. Her sharp focus on outcomes, coupled with a genuinely collaborative leadership style, is something that’s widely respected throughout the industry. We are excited to welcome her experience and perspective to strengthen our already outstanding leadership group,” he stated.

Word herself is equally enthusiastic about her new position. “I'm thrilled to join such a tenured and talented team and take on the role of EVP of Client Relations,” she remarked. With an eye toward excellence, she emphasized the company’s reputation for providing a best-in-class product and expressed her eagerness to actively engage with clients. Her goal is to deepen relationships and drive measurable outcomes through exceptional service.

About LoanCare

LoanCare is recognized as a leading provider of full-service mortgage loan subservicing. The company offers a variety of services, including special loans, private label, and marketing services. Celebrated for its commitment to delivering superior customer experiences, LoanCare utilizes its proprietary portfolio management platform, LoanCare Analytics™, to quickly identify risks and opportunities, facilitating smarter decision-making across the servicing spectrum.

With over 40 years of experience servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors, LoanCare holds a strong position in the market. Additionally, it is part of Fidelity National Financial (NYSE FNF), a Fortune 500 enterprise specializing in title insurance and transaction services related to real estate and mortgage industries.

For more information about LoanCare, its services, and recent updates, visit LoanCare Servicing.