#Japan #AI Communication #Chiyoda #RevComm #MiiTel Synapse

RevComm's MiiTel Synapse Copilot Gets a Major Upgrade

RevComm, a company based in Chiyoda, Tokyo, has unveiled an exciting new feature for its MiiTel Synapse Copilot, enhancing its artificial intelligence capabilities for analyzing telephone conversations. The recently implemented cross-query functionality now allows users to aggregate insights across multiple call histories using the powerful AI tool, MiiTel Phone.

What is MiiTel Synapse?

MiiTel Synapse is a cutting-edge solution designed to consolidate audio data while facilitating proactive decisions and actions within organizations. It includes the MiiTel Synapse Copilot, an AI-based business assistant, and the MiiTel Synapse Agent, which autonomously interacts with customers. This innovative platform has evolved since its introduction in July 2025, incorporating features like automatic minutes-taking and easy extraction of pertinent information from historical records. By utilizing AI to relieve the workload of sales personnel and operators, it boosts productivity considerably.

The latest upgrade introduces an advanced cross-query feature that enables the AI to analyze up to 100 recorded calls simultaneously. Users can extract desired information in a chat-like format without individually reviewing recordings or transcriptions, streamlining the process of acquiring critical insights from multiple conversations.

Key Applications and Benefits

1. Rapid VoC Analysis

The cross-query feature allows immediate collection and analysis of Voice of Customer (VoC) feedback across various calls, particularly during product launches or promotional campaigns. This ensures that businesses can swiftly incorporate market feedback into management strategies and product development initiatives.

2. Smooth Case Transition

For critical follow-ups on important deals, the AI summarizes interactions from multiple calls into a single timeline. By employing chat-based inquiries, teams can quickly grasp nuanced details, enhancing their understanding of customer interactions.

3. Replicating Winning Patterns

The system identifies effective responses and successful patterns from high-performing sales representatives. The AI can generate training materials in a ready-to-use format, providing immediate educational resources for team members.

4. Simple Insight Sharing

The AI-extracted insights can be easily shared with colleagues using a dedicated URL, significantly improving inter-departmental information exchange and collaboration.

Intuitive User Experience

Users have the option to enter questions freely or select from various templates to receive optimal responses. Also, past inquiries and answers are stored for ongoing analysis and reflection, ensuring users can track their progress and findings over time.

How to Use

From the management interface, MiiTel Analytics, users can choose multiple meetings and pose questions using one of the following two methods:
1. One-click queries using predefined prompts.
2. Free-text inquiries for custom questions.

MiiTel Synapse Copilot: AI for All Customer Interactions

MiiTel Synapse Copilot acts as an AI-driven assistant supporting business decision-making across all customer touchpoints, including phone, web conferencing, and in-person meetings. It provides real-time support during discussions, documentation post-meetings, and strategic planning informed by accumulated data. This ensures a comprehensive enhancement of productivity throughout the sales process, helping organizations scale effectively.

Major Features

• - Real-time Talk Assist: AI assists users during calls by providing optimal responses and essential points in real-time, empowering even less experienced staff to perform like top-tier players.
• - Automated Conversations Aggregation: The tool collects interactions from diverse customer communication channels, preventing information silos and transforming data into actionable knowledge available for the whole organization.
• - Automated Next Steps Generation: After meetings, the AI generates summaries and action points with a single click, maximizing the time sales representatives spend engaging with customers.
• - Connecting VoC to Strategy: The AI extracts essential customer needs and market trends from numerous calls, providing rapid feedback for product improvements and marketing strategies.
• - Elevating Management Insight: Managers gain an instant overview of all project statuses and team skill levels, augmented by AI spotlights on key insights, eliminating the need for time-consuming recordings reviews.

RevComm remains committed to its mission of redefining communication and contributing to a society where people connect with empathy through ongoing enhancements in the value offered by the MiiTel brand.

Company Overview

RevComm is committed to solving communication challenges using AI and voice technology. Through offerings like MiiTel Phone and MiiTel Call Center, the company is positioned as a leader in generating big data from voice interactions in all communication channels. Recently recognized in April 2023 as the only Asian company in the Forbes AI 50, RevComm continues to gain recognition for its innovation in the industry.

• - Company Name: RevComm, Inc.
• - Location: 28th floor, Marunouchi Building, 1-4-1 Marunouchi, Chiyoda-ku, Tokyo 100-6328, Japan
• - Representative: Takeshi Aita
• - Business Description: Development of AI and voice software and databases.
• - Website: RevComm