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Ping An Health's 2024 ESG Report: A Commitment to Sustainable Healthcare

On March 25, 2025, Ping An Healthcare and Technology Company Limited, popularly known as Ping An Health, announced the release of its 2024 Environmental, Social, and Governance (ESG) Report. This report outlines the company's ambitious CARE strategy, which emphasizes Comprehensive Sustainability, Advanced Technology Empowerment, Robust Information Security, and Extensive Social Responsibility. The leadership of Ping An Health has articulated a vision grounded in the philosophy of "Technology for Humanity, Healthcare with Warmth," driving the company towards becoming a trusted leader in the healthcare sector by enhancing service quality and promoting sustainable development.

Comprehensive Sustainability Goals

Ping An Health demonstrates its commitment to sustainable development by integrating these principles into its corporate strategy and everyday operations. The company has established a robust governance structure comprising three levels: decision-making, execution, and assessment. This governance system ensures that the sustainability targets set forth by the organization are effectively monitored and achieved. A notable achievement was the Certificate of Dual Recognition awarded to Ping An Family Doctor by the World Organization of Family Doctors (WONCA) in 2024 after meeting stringent standards applicable globally. This certification reflects the organization’s adherence to high-quality medical practices and aligns with the benchmarks set by the World Health Organization (WHO).

To improve internal processes further, Ping An Health has initiated the Pharmaceutical Quality and Safety Management Committee, which ensures the effective oversight of medical service quality across its operations. This strategic initiative guarantees that 100% of employees receive training related to pharmaceutical safety and service quality, reflecting the company's dedication to setting new industry standards.

Advanced Technological Integration

Adapting to the rapid digital transformation that is reshaping the healthcare landscape, Ping An Health is leading the way in integrating cutting-edge technology into its services. In 2024, the company launched an innovative self-developed AI model called the Ping An Medical Master, which serves as the backbone for the "Ping An Doctor's Home" intelligent workstation. This AI-driven initiative boasts twelve subsystems designed to enhance medical service efficiency. Early data indicate that this system achieves a 99.8% Class A rate for electronic medical records, alongside a remarkable 100% accuracy rate for adherence to medication regimens. This represents a significant stride towards a comprehensive health management framework that encompasses prevention, diagnosis, treatment, and rehabilitation. Additionally, the company introduced Ping An Xin Yi, a health consultation service powered by AI, providing users with round-the-clock support.

Strong Focus on Data Security

Recognizing the critical nature of data security and privacy protection, Ping An Health has made these pillars central to its sustainable development blueprint. The company achieved multiple certifications for its information security management systems in 2024, including ISO 27001 and ISO 27701. These endorsements denote Ping An Health's excellence in managing confidential patient data, highlighting their diligence in maintaining a safe and secure health service environment. Investments have been made in enhancing the company's cybersecurity infrastructure, including adopting a domestically developed web application firewall and advancing the capabilities of their detection and response systems by 35%.

To ensure ongoing vigilance and preparedness, Ping An Health has conducted regular information security training and emergency drills, reflecting a proactive stance towards data protection. In total, nine significant security exercises were conducted during the reporting period, contributing to a culture of responsibility around safeguarding sensitive health information.

Commitment to Social Responsibility

Driven by a vision that ensures every enterprise has a harmonious workplace and that each family has access to dedicated medical support, Ping An Health actively pursues initiatives that uplift the community. In 2024, the company launched the "Yilu Jianxing" initiative aimed at enhancing national health literacy across numerous communities and enterprises. This campaign saw numerous health education programs led by experts, helping to bridge gaps in healthcare understanding and accessibility.

Ping An Health continues to focus on making medical services accessible and affordable, particularly through its remote healthcare offerings. Their efforts represent a commitment to fulfilling their social responsibilities while simultaneously working towards the overarching goal of promoting societal health and wellness.

"As we look to the future, Ping An Health remains steadfast in its commitment to the CARE strategy. We will deepen technology integration, enhance data security measures, and continue to uphold our social responsibility, driving high-quality progress in healthcare," stated Li Dou, the Chairman and CEO of Ping An Health. By nurturing a sustainable development ecosystem, Ping An Health aims to meaningfully contribute to national health strategic objectives, specifically the vision of ‘Healthy China’.