DolphinVoice Voice Recognition Service Adopted by Cloopen's SimpleConnect

DolphinVoice Voice Recognition Service Adoption

DolphinAI, headquartered in Toshima, Tokyo, has announced that its innovative service, DolphinVoice Call Center 8K Voice Recognition Service, will be officially integrated into Cloopen's SimpleConnect cloud platform starting October 25, 2025. This partnership is set to enhance the capabilities of companies using SimpleConnect, allowing for secure real-time voice recognition and rapid file voice recognition. These advanced features are expected to improve monitoring during calls and analysis afterward, thus providing an exceptional customer experience.

About Cloopen and SimpleConnect

Cloopen Co., Ltd., based in Chiyoda, Tokyo, has been a pioneer in cloud-based contact center solutions, focusing on streamlining the traditional PBX and large infrastructure into a more accessible cloud platform. Their flagship service, SimpleConnect, is characterized by rapid deployment, low costs, omnichannel support, and the ability to operate from home or multiple locations. Over 300 companies have already implemented this service, and with the recent integration of DolphinVoice's voice recognition service, SimpleConnect will showcase new features including conversation monitoring and call summaries.

Real-time Monitoring with DolphinVoice

- The real-time processing of streaming audio between customers and operators enables instant transcription and display of conversations.
- Immediate suggestions for FAQs and response candidates will significantly shorten operator handling time, allowing for more efficient customer interactions.

Quick Call Summaries and Analysis

- Our service can transcribe one hour of call data in as little as 2 minutes, facilitating rapid report generation.
- With adaptability to noisy environments and specialized vocabulary dictionaries, high-precision transcription and thorough call analysis are achieved.

DolphinAI: Innovators in Voice Technology

DolphinAI is a leading AI company specializing in Japanese language recognition, synthesis, and dialogue technologies. The company has developed a highly accurate voice interaction platform tailored specifically for the Japanese market, offering services across several industries, including call centers, AI meeting minutes, and education.

Key Offerings:

- DolphinVoice (Voice Dialogue SaaS Platform) Official Website

- Features: Voice recognition (Japanese, English, Chinese, and mixed language), voice synthesis (Japanese, English, Chinese)
- Achievements: Approximately 7,000 hours of commercial usage per day in call centers and AI meeting minute sectors.

Security Measures

DolphinAI has implemented stringent security protocols, including ISMS (ISO/IEC 27001) certification and SOC2 Type I reports. Utilizing robust infrastructure through major domestic data centers like AWS, the company adheres to the Personal Information Protection Law (APPI) and employs SSL encryption, meeting international security standards. More on security can be found here.