Palmetto Citizens Federal Credit Union Partners with Baker Hill for Revolutionary Lending Process Transformation

Palmetto Citizens Federal Credit Union Partners with Baker Hill for Lending Transformation

In a major stride towards modernizing lending practices, Palmetto Citizens Federal Credit Union (FCU) has announced its partnership with Baker Hill, a leading provider of loan origination and digital lending technology. This collaboration aims to overhaul Palmetto Citizens FCU's lending journey, automating everything from loan origination to booking in their Corelation Keystone core system. Gone are the days of tedious duplicate data entry and disjointed workflows, as members and staff will experience a streamlined process moving forward.

A Commitment to Simplifying Lending

Carol Addy, the Chief Revenue Officer at Palmetto Citizens FCU, emphasized the organization's commitment to enhancing the borrowing experience for both members and business owners. "We’re always looking for ways to make lending easier, faster, and more personalized for our members and business owners," she stated. The integration with Baker Hill signifies a significant step towards achieving that goal, allowing for a more efficient workflow that prioritizes member service over paperwork.

The introduction of Baker Hill’s loan origination platform will significantly improve the member experience. The integration with Corelation Keystone through Lowenstein and Associates' LenderLink provides a pathway to make the borrowing process faster, clearer, and more dependable. Loan decisions can now be delivered with enhanced consistency and transparency, and approvals will be expedited, free from the delays typically associated with manual data re-entry and inaccuracies.

Modern Lending Expectations

Andy Ivankovich, President and CEO of Baker Hill, noted that credit unions like Palmetto Citizens FCU are setting new standards for what modern lending should entail. He remarked, "This is about more than just automating steps; it’s about building an end-to-end experience that aligns with how members expect to borrow in today's digital-first world."

One of the key elements of this transformation is the collaboration with Lowenstein and Associates, whose LenderLink tool is specifically designed to automate unique loan onboarding processes. This efficient solution eliminates any friction in data handling between the loan origination system (LOS) and the credit union's core, signaling a new era of efficiency and ease in lending.

Zach Lowenstein, National Sales Director at Lowenstein and Associates, added, "Palmetto Citizens FCU is a prime example of what's possible when credit unions combine visionary leadership with smart, integrated technology." This strategic partnership is not merely about improving efficiency; it's also aligned with Palmetto Citizens FCU’s mission to empower individuals and member business owners with the tools they require for financial success.

A Seamless Future for Lending

According to Ivankovich, the overarching message of this collaboration is that innovation in lending does not have to be complex; it simply needs to be connected. With the projected advancements from this partnership, Palmetto Citizens FCU expects to deliver a lending experience that truly resonates with its members' needs.

Established in 1936, Palmetto Citizens FCU has a robust history of serving over 100,000 members across 14 branches and nearly 50 ATMs. In addition to traditional banking services, the credit union is dedicated to facilitating financial wellness by offering resources tailored to the needs of individual members and local business owners.

With this new partnership, the future of lending looks bright for Palmetto Citizens FCU. The combination of commitment to innovation and the right technology positions the credit union to maintain its reputation as a valuable resource in the community. For more information on their services, visit their website or contact them directly.

Conclusion

As Palmetto Citizens FCU forges ahead with Baker Hill and LenderLink, it stands as a testament to how embracing technology can simplify the lending process, promote member engagement, and ultimately drive business growth. This endeavor not only highlights the evolution of financial services but also sets a benchmark for other credit unions aiming for innovation and improvement in lending practices.