#USA #cloud technology #St. George #TCN #Click 2 Pay

TCN Unveils Advanced Click 2 Pay Features

TCN, a prominent name in the realm of cloud-based contact center technology, has recently introduced significant improvements to its payment solutions, specifically focusing on its Click 2 Pay feature. This initiative aims to streamline payment processes, enhance customer satisfaction, and ultimately drive revenue growth for businesses.

The latest enhancements to TCN's payment solutions provide a diverse range of tools tailored to meet the varying needs of customers while optimizing the payment collection process. These tools are designed to be secure, flexible, and convenient, allowing customers to choose the best payment method and timing that suits them.

Agent-Assisted and Automated Solutions

Two standout features of TCN's upgraded payment strategy are agent-assisted payments and automated payment IVRs. The agent-assisted payment option facilitates a high level of personalized service while ensuring that all transactions are PCI-compliant, thus maintaining a secure transaction environment. This not only reduces the workload of agents but also improves the overall experience for customers seeking assistance.

On the other hand, the automated Payment IVRs provide users with round-the-clock self-service payment capabilities. This feature signifies efficiency and convenience, allowing customers to make payments at their discretion without needing direct interaction with an agent.

User-Friendly Payment Portals

Another critical element of TCN's new offerings is the web-based Click2Pay Portals. These portals are designed with an intuitive interface that ensures high success rates in payment processing. By integrating seamlessly with SMS and email campaigns, these portals enhance the overall payment experience for users.

Moreover, TCN's payment solutions prioritize security at every level, ensuring that sensitive customer data is well protected throughout the payment process. This focus on security, combined with the acceleration of payment processing and reduction of payment cycle times, leads to a more satisfying experience for customers who value convenience and safety in their financial transactions.

Comprehensive Reporting and Insights

In addition to these features, TCN's payment solutions also empower businesses with comprehensive reporting capabilities. This provides them with thorough insights into payment trends and performance metrics, enabling data-driven decision-making to optimize their payment strategies further.

Businesses can implement automated IVRs to collect payments after hours, utilize agent-assisted payments for key accounts, and more. With the ability to send payment portal links via email or SMS, TCN streamlines the payment process for its clients, allowing them to connect with their customers through multiple channels such as voice, chatbots, SMS, or email.

Commitment to Innovation

Commenting on the advancements, Dave Bethers, Senior VP of Revenue Enhancement and Product at TCN, stated, "TCN's advanced payment solutions help businesses streamline payments, cut costs, and enhance customer experiences while mitigating risk and protecting sensitive data. We're committed to delivering innovative, secure tools that give our clients a competitive edge."

For a more information on TCN's digital payment solutions and how they can benefit your business, head over to TCN's official website.

About TCN

TCN is a global leader in providing cloud-based contact center solutions tailored for various industries, including accounts receivable management, healthcare, enterprise solutions, and more. With a comprehensive suite that includes omnichannel solutions and real-time analytics, TCN stands at the forefront of driving operational efficiency and enhancing customer satisfaction across the board. Their commitment to excellence ensures they meet evolving business needs with unmatched customer service, continually reshaping the contact center landscape.