#Japan #Tokyo #Salesforce #ZENFORCE #Sacrace

A New Era in Salesforce Support: Sacrace and Zenforce Join Forces

In a significant move within the Salesforce ecosystem, Sacrace Inc. and Zenforce Inc. have announced a new partnership aimed at enhancing support for enterprises and small to medium-sized businesses. This collaboration is driven by Sacrace's mission of "Beyond AI," focusing on harnessing advanced AI and data solutions to foster corporate growth.

The Partnership's Vision

Sacrace, under the leadership of President and CEO Scott Sato, is known for its technological prowess and deep insights into social challenges such as declining populations and a shortage of skilled labor in AI and digital transformation (DX). By joining forces with Zenforce, a specialist in Salesforce integration and support for small to mid-sized enterprises led by CEO Rei Ogino, the two companies aim to create an integrated support system that covers the entire spectrum from implementation to operational stabilization.

Through the combination of their strengths, Sacrace and Zenforce are not only set to enhance the quality of support offered to their clients but also to play a pivotal role in advancing DX initiatives across various industries.

Objectives and Strategic Goals

The objective behind this partnership is clear: to accelerate business growth by merging the extensive experience Sacrace has with large enterprises and the agile solutions Zenforce provides to small and medium businesses. Sacrace boasts a strong track record of over 600 successful Salesforce implementations for large corporations, while Zenforce has carved out a niche in efficient operational support for more than 200 small enterprises. Together, they plan to strengthen their market presence and expand the Salesforce ecosystem in Japan, striving for leadership in their respective markets.

Complementary Market Approaches

The partnership aims at a comprehensive market coverage, combining Sacrace's deep expertise in enterprise-level solutions and Zenforce's understanding of the unique challenges faced by smaller businesses. Already, seven joint projects are underway that highlight the synergies between the two companies, as they work to share knowledge and enhance productivity.

Additionally, they will introduce collaborative sales programs designed to assist clients at every step—from generating leads to ensuring lasting operational value after implementation. This initiative underlines their commitment to not just deliver technology but also foster a culture of continuous improvement and innovation.

Leveraging Human Capital

An equally important aspect of this partnership is the cross-assignment of project managers and systems engineers, carefully selected for their expertise in specific domains. This internal collaboration will enhance the quality and efficiency of projects, while a unified training program will ensure the development of advanced skills tailored to meet rising demands.

Innovative AI Solutions

Highlighting their forward-thinking approach, Sacrace and Zenforce have already established a joint task force dedicated to AI agents. One of their initial focuses is improving customer experience (CX) by streamlining operations such as immediate response to inquiries and enhancing proposal processes. This task force aims to combine Sacrace's knowledge from serving large clients with Zenforce's insights into the small business landscape, paving the way for innovative AI solutions with the potential to revolutionize service delivery in the Salesforce sector.

A Global Vision

Looking ahead, the partnership is set to expand beyond Japan. Targeting the Asian market, Sacrace and Zenforce are committed to leveraging their combined global networks to further grow their Salesforce ecosystem presence internationally.

Statements from Leadership

In expressing his enthusiasm for this partnership, Scott Sato, President of Sacrace, remarked, "I am confident that this collaboration will elevate our offerings in the Salesforce domain. By melding our strengths, we aim to facilitate meaningful corporate transformation in the AI era."

Rei Ogino, CEO of Zenforce, echoed similar sentiments, stating, "The partnership between Sacrace and Zenforce forms an ideal one-team approach. We are already utilizing insights gained from our joint projects to deliver tangible results for companies of all sizes."

About Sacrace and Zenforce

Sacrace Inc. specializes in providing cutting-edge AI and data solutions, consulting, implementation, and human resources training for Salesforce and Microsoft solutions. Since its establishment in November 2012 and being listed on the Tokyo Stock Exchange Growth Market in April 2022, Sacrace has been recognized as a pioneer in addressing contemporary business challenges.

Zenforce was established in December 2020 with a mission to help organizations focus on uniquely human tasks by providing seamless Salesforce integration and operational support for small to medium-sized enterprises. Their recent endeavors also include utilizing AI to enhance business operations further.

This partnership promises a new chapter in Salesforce support, combining expertise, resources, and innovative solutions to address the demands of today's business landscape.