BrightStar Credit Union Chooses Jack Henry for Future Growth and Enhanced Member Services

BrightStar Credit Union Partners with Jack Henry for Technological Advancement

BrightStar Credit Union (BSCU), one of South Florida's largest credit unions with roots dating back to 1946, is embarking on a significant upgrade of its technological infrastructure. By choosing Jack Henry's Symitar platform along with its complementary products, BSCU aims to bolster its growth and enhance the overall experience for its nearly 60,000 members.

BSCU has become a staple in the Broward community, having been established by educators who prioritized financial literacy and innovation. With assets nearing $948 million, the credit union has significantly outgrown its prior core platform. Thus, an urgent need for a reliable and efficient new system arose, prompting the search for a partner who could offer stability and cutting-edge technology.

Jack Henry's distinct advantage lies not only in its advanced functionality but also in the strong culture and customer support behind the technology. BSCU viewed Jack Henry as more than just a service provider; they sought a partnership that aligns with their mission of delivering quality services and fostering community ties.

BSCU is enthusiastic about their experience with Jack Henry's team. As Biana Murnane, the CEO and President of BSCU, expressed, "We have had a great experience with the Jack Henry team from start to finish. They understand our goals and priorities, emphasizing our focus on delivering faster, smarter, and personalized services."

This collaboration aims to streamline operations significantly. Previously, BSCU managed its core platform in-house, which presented limitations. By transitioning to Jack Henry's private cloud solution, the credit union can shift its focus back to serving members effectively while enhancing operational efficiencies.

Heightened security measures are also a priority. As fraud becomes an increasing risk in South Florida, BSCU plans to replace its existing manual fraud prevention methods with Jack Henry's Financial Crimes Defender™. This upgrade is expected to enhance security processes, saving time and resources while increasing the overall effectiveness of fraud prevention.

Additionally, BSCU is set to incorporate advanced payment capabilities. The integration of the RTP® network and FedNow℠ Service through JHA PayCenter™ represents a significant leap towards modern payment solutions, thereby promising faster and more efficient transactions for members.

Brynn Ammon, President of Credit Union Solutions at Jack Henry, echoed the sentiment of partnership, stating, "It is special when a credit union shares our same values and goals of strengthening their local communities through service and support. We are proud to welcome BSCU as a client, and we look forward to expanding their reach and supporting educational communities."

Jack Henry & Associates, Inc., with over 48 years of experience, prides itself on bridging connections between financial institutions and the communities they serve. Their holistic approach embraces innovation and fosters partnerships that enable credit unions like BSCU to adapt to the evolving financial landscape.

The future looks bright for BrightStar Credit Union as they leverage this new partnership with Jack Henry to enhance service delivery and achieve their vision of community financial empowerment. As they embark on this transformative journey, members can look forward to a more responsive and customer-centric experience in banking, grounding BSCU's foundational mission in modern technology.

BrightStar Credit Union's commitment to operational excellence and community engagement is poised to set new benchmarks in member services, ensuring that they remain a trusted partner for financial wellness in South Florida.

For more information on Jack Henry and its array of solutions, please visit www.jackhenry.com.