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DALBAR Awards: A Celebration of Exceptional Service

On January 29, 2025, DALBAR, the renowned auditor of customer service in the financial services sector, proudly unveiled the winners of the 2024 DALBAR Financial Intermediary Service Award. This prestigious honor is bestowed upon firms that have exemplified outstanding support for financial professionals.

This year's distinguished recipients include:

• - DWS
• - Goldman Sachs
• - Park Avenue Securities

What sets this year's awardees apart is their remarkable innovation in customer service. These firms have adeptly navigated the complexities of digital transformation while maintaining an essential human element in their interactions with financial professionals. Each winner was chosen following a rigorous and objective audit, utilizing advanced measurement techniques and technology developed by DALBAR.

DALBAR has spent over 48 years at the forefront of financial services market research, recognized both by industry leaders and governmental bodies. The company specializes in understanding the needs, behaviors, and concerns of investors and financial professionals, providing essential insights that empower firms to enhance their products, services, and communications.

The recipients of the 2024 DALBAR awards are celebrated for setting new standards in quality and excellence within the financial services community. By focusing on both efficiency and personalized care, these organizations illustrate how exceptional service is vital in building lasting relationships with clients and partners.

The criteria for these awards are not taken lightly; the audit process is impartial and comprehensive, reflecting a dedication to upholding high benchmarks within the industry. DALBAR's expertise in conducting audits, evaluations, ratings, and due diligence certifications means that being selected for their awards is a significant achievement.

As the financial landscape evolves, firms like DWS, Goldman Sachs, and Park Avenue Securities stand out for their commitment to adapting and thriving in this changing environment. They not only meet the current demands of financial professionals but also anticipate future needs, setting themselves apart as leaders in customer service excellence.

For those interested in following DALBAR's ongoing contributions to the financial services realm, you can connect with them on LinkedIn and Twitter. For further details regarding their awards and methodologies, visit www.dalbar.com or reach out via email.

With these awards, DALBAR continues to reinforce the importance of exceptional customer service and its fundamental role in the success of financial institutions, reminding the industry of the true value of support in professional settings.

Contact Information

For media inquiries, contact:

• - Emily Kunka
• - Phone: 617.624.7136
• - Email: [contact email]

By recognizing outstanding achievements, DALBAR sets a benchmark in the industry, inspiring others to elevate their standards of customer service, ultimately benefiting the financial community as a whole.