Transcosmos Recognized as a Leading Digital Services Company in China by Golden Headset Awards

Transcosmos Shines at the Golden Headset Awards 2025

In a remarkable achievement, transcosmos has been recognized as one of the Top Digital Services Benchmarking Companies of the Year at the 2025 Golden Headset Awards, held during the CCMW 2025 Annual Conference in Beijing on October 21, 2025. This prestigious accolade highlights transcosmos's commitment to excellence in the evolving field of digital services.

The Golden Headset Awards, now in their 21st year, aim to identify the premier customer contact centers in China. Organized by the renowned Customer Care Management World (CCMW), the awards process involves a thorough evaluation based on international standards like the Capability Maturity Model (CC-CMM) and the Data-oriented Capability Maturity Model (DO-CMM). This rigorous screening includes an examination of performance indicators, comprehensive data analysis, and in-depth site assessments.

As businesses navigate an increasingly complex landscape, transcosmos utilizes its AI-powered customer service solutions to aid clients in overcoming various operational challenges. Among its offerings are the transCxLink omnichannel platform, transpeech speech-to-text capabilities, the trans-AI Chat chatbot, and trans-Marketing BI data intelligence tools. By integrating these solutions into its AI contact center (AICC), transcosmos optimizes costs and enhances operational efficiency, generating sustainable value in service quality and customer experience (CX).