#OverIT #Field Service Management #London #UK #Cadent Gas

Cadent Partners with OverIT for Field Operations Modernization

In a significant move to modernize its operations, Cadent, the largest gas distribution network in the UK, has chosen OverIT as its strategic partner, focusing on Field Service Management (FSM). This partnership is expected to benefit more than 3,600 users, including field engineers and back-office personnel, and enhance operational efficiency across Cadent's extensive network, which spans over 82,000 miles of gas pipelines.

Enhancing Service Delivery

With a customer base exceeding 11 million, Cadent plays a pivotal role in delivering gas across the UK, including critical areas such as major urban centers and key infrastructures like hospitals and schools. The company's decision to implement OverIT's NextGen Platform underscores its commitment to digital transformation and improving service reliability in a highly complex utility environment. By adopting this cutting-edge FSM solution, Cadent aims to streamline its operations, thus enhancing overall safety and responsiveness.

The Role of Technology in Energy Distribution

The OverIT NextGen Platform is geared specifically towards utility companies and provides a modern, flexible solution that supports business continuity. It encompasses all aspects of the field service lifecycle, including scheduling and mobile execution, all within a single integrated environment. The platform allows users to access a unified system of record, which not only simplifies workflows but also enhances data management. This technological shift is crucial for companies like Cadent operating under high-pressure conditions where operational excellence is not just appreciated—it is vital.

A Testament to Proven Expertise

Cadent's partnership with OverIT is influenced by the latter’s strong track record in delivering complex FSM implementations globally, particularly within utility sectors. OverIT's depth of experience in gas utility operations significantly factored into Cadent's selection process for a strategic FSM partner. Simon Eves, Head of IT Business Partnering at Cadent, expressed enthusiasm about the collaboration and emphasized the importance of modernizing their systems to keep pace with future demands in energy and customer operations.

Commitment to Sustainability

Beyond operational efficiency, Cadent is dedicated to supporting the UK government’s Net Zero ambitions by 2050. The company is exploring hydrogen as a low-carbon alternative to natural gas, aligning with evolving energy needs while ensuring that their existing natural gas infrastructure remains effectively utilized. Cadent believes that hydrogen can offer a compelling solution for heating homes and businesses sustainably for future generations.

OverIT: A Leader in Field Service Management

OverIT, backed by significant investment firms such as Bain Capital and Renaissance, boasts over 25 years of cross-industry experience in FSM solutions. It has earned recognition as a leading vendor in geospatial and augmented reality technologies, catering to a diverse range of industries. Their expertise will complement Cadent’s operations, providing the necessary support and technological capabilities to facilitate seamless service delivery through advanced field service tools.

Conclusion

Cadent's strategic move to partner with OverIT marks a crucial step forward in enhancing its operational capabilities amid a rapidly evolving energy landscape. This collaboration not only reflects Cadent's forward-looking approach but also reinforces its promise to deliver safe, reliable energy solutions to millions across the UK while pursuing sustainability initiatives.